Interline Specialist

Job Title: Interline Specialist Department: Interline Job Status: Non-Exempt Compensation: Direct Reports: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! PAY: $21-$22 ( based on education and experience). REPORTS TO: Interline Manager DIRECT REPORTS: No LOCATION: Must be located in or near Bismarck, ND, Scottsbluff, NE, Denver CO, Phoenix AZ, Kansas City MO, Dallas TX, or Houston TX. JOB SUMMARY As an Interline Specialist, you'll be the go-to point of contact for CrossCountry's network of Interline Partners, the carriers we team up with to get freight where it needs to go. You'll own the daily audit of interline splits and shipments, work directly with partner carriers to secure competitive rates, and take the lead on resolving past-due or short-paid shipments. You'll also be a key resource for our Customer Service team, answering questions and helping keep partner relationships running smoothly. It's a role built for someone who's detail-oriented, enjoys problem-solving, and likes owning a piece of the business where their work has a direct, visible impact. This position has the potential to be remote. ESSENTIAL JOB DUTIES - Daily revenue splitting and report generating for the Interline Partners revenue - Maintain and manage the open AR for Interline Partners - Assist Accounts Payable with interline payment and partner invoice questions - Assist with customer calls and emails - Communicate with partners to obtain approval for additional services for pick up or delivery - Cross department collaboration to prevent and correct potential misroutes - Work with partner carriers to provide required documentation for invoicing - Review splits sent to our partners to ensure charges are distributed accurately - Review rates provided by partners to ensure they are in line with contractual agreements - Other duties as assigned JOB SPECIFICATIONS Skills and Knowledge - One year of Accounts Receivable experience desired but not required - Well-developed interpersonal skills. Ability to get along with diverse personalities - Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills - Extensive knowledge of the principles, procedures, and best practices in the transportation and freight industry - Proficient in Microsoft Word, Excel, and Access - Must be willing to learn new computer programs to assist with daily duties Work Conditions - The ability to work irregular hours when necessary - Generally, a standard office environment - Sitting required approximately 90% of the time BENEFITS - Medical, Vision, Dental, Supplemental, and Life Insurances available - Paid time off, paid holidays, paid community volunteer time - Employee Assistance Program (EAP) - 401k retirement plan with match #CCADM