IT Support Specialist
IT Support Specialist Location: Austin, TX (Must be local - onsite) Pay Rate: $33hr ( Weekly pay + medical Benefits) Duration: 6-month contract ( Great potential for extension) Schedule: Full-time, Monday–Friday onsite Top 4 Must-Haves Enterprise IT Support Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role. macOS & Windows: Proficiency supporting both operating systems in a corporate network environment. Identity & Mobile Device Management: Hands-on experience with identity platforms such as Okta or Active Directory and MDM tools such as Jamf Pro or Microsoft Intune. Cloud Tools & SaaS Support: Familiarity with managing cloud tools such as Google Workspace, Slack, Zoom, and Jira/Confluence.
About the Role
Our client is seeking an IT Support Specialist (End User Services) to provide technical support and seamless IT operational experiences for internal team members. In this role, you will serve as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability they need to work effectively. You will provide Tier 1–2 support, assist with employee onboarding and offboarding, manage endpoint configurations, troubleshoot technical issues, and help maintain reliable IT operations. This role is based onsite in Austin, TX, supporting employees across global offices and remote work environments.
Key Responsibilities
Technical Support: Provide Tier 1–2 support for hardware, software, network connectivity, and operating systems, including macOS and Windows, across global offices and remote setups. Employee Onboarding & Offboarding: Manage the employee technology lifecycle, including laptop provisioning, endpoint configuration, and identity lifecycle access. Endpoint & Device Management: Configure and manage endpoints using tools such as Jamf and Intune. Identity & Access Management: Support identity platforms such as Okta and Active Directory, including employee access and account lifecycle needs. IT Ticketing & Service Requests: Maintain ticket queues in ITSM platforms such as Jira Service Management or ServiceNow, managing incidents and service requests within SLA targets. SaaS & Productivity Tools: Troubleshoot and support Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms. IT Infrastructure & Security: Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance. Hardware & Asset Management: Maintain inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes. Documentation & Knowledge Sharing : Create, maintain, and update self-service knowledge base documentation and standard operating procedures (SOPs). Required Qualifications 2-5 years of experience in enterprise IT support, Help Desk, or End User Services. Proficiency supporting both macOS and Windows in a corporate network environment. Hands-on experience providing Tier 1–2 technical support for hardware, software, operating systems, and basic network connectivity. Hands-on experience with identity platforms such as Okta or Active Directory. Experience with Mobile Device Management (MDM) tools such as Jamf Pro or Microsoft Intune. Familiarity with cloud-based productivity and collaboration tools, including Google Workspace, Slack, Zoom, and Jira/Confluence. Experience supporting employees across global offices and remote work environments. Experience with ITSM platforms such as Jira Service Management or ServiceNow. Strong troubleshooting and analytical skills, with a methodical approach to diagnosing hardware, application, and basic network issues. Strong customer service skills and a customer-first support mindset.
Preferred Qualifications
Experience with endpoint compliance, security patching, and system updates. Experience with hardware inventory, asset lifecycle management, and equipment refreshes. Experience creating technical documentation, knowledge base articles, and SOPs. Soft Skills & Core Competencies Customer Focus: Delivers responsive, professional, and helpful technical support. Ownership & Accountability: Takes ownership of issues and follows through to resolution or appropriate escalation. Troubleshooting & Problem Solving: Uses a structured, analytical approach to diagnosing and resolving technical issues. Communication: Communicates technical information clearly to employees with varying levels of technical knowledge. Organization & Attention to Detail: Maintains accurate documentation, ticket records, and equipment inventory. Adaptability: Adjusts to changing priorities and supports a variety of technical needs. Additional Information Location: Austin, TX Work Arrangement: Onsite Experience Level: 2-5 years Support Level: Tier 1–2 Company Values: Openness, Optimism, and Ownership Work Environment: Internal IT support for employees across global offices and remote setups. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.