IT Systems Administrator (Hybrid On-Site) MA/NH residents
About the position The IT Systems Administrator is responsible for the day-to-day administration, maintenance, and support of the organization’s IT systems, servers, cloud platforms, and core business applications. The role supports system reliability, security, and performance while providing technical support to internal users. The candidate must live within driving distance of Fitchburg, Massachusetts. Work may be on-site or hybrid depending on company policy.
Responsibilities
- Administer and maintain Windows servers, virtualized environments, and storage systems.
- Manage Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID/Azure AD.
- Monitor system performance, capacity, availability, and security.
- Apply patches, updates, and configuration changes regularly.
- Maintain and monitor backup and disaster recovery systems.
- Create, modify, and deactivate user accounts, permissions, and security groups.
- Manage access across core systems, applications, and cloud services.
- Enforce identity, MFA, conditional access, and security best practices.
- Provide tier 2/3 support for network issues alongside the network team or MSP.
- Monitor security alerts, logs, and endpoint protection tools.
- Assist with maintaining firewalls, VPN access, and network segmentation.
- Support security audits, compliance requirements, and remediation activities.
- Provide advanced support for help desk escalations.
- Troubleshoot issues related to servers, Microsoft 365, authentication, endpoints, and line-of-business applications.
- Document processes, solutions, and configuration standards.
- Assist with infrastructure upgrades, migrations, and technology rollouts.
- Improve systems through automation, scripting, or policy enhancements.
- Evaluate and recommend technologies to strengthen operational efficiency.
Requirements
- 3–5+ years of experience in systems administration or a similar IT role.
- Strong knowledge of Windows Server, Active Directory/Entra ID, Group Policy, DNS, DHCP, and virtualization (Scale/Hyper-V).
- Experience administering Microsoft 365 and Azure AD.
- Familiarity with endpoint management tools such as Intune, GPO, or similar.
- Understanding of networking fundamentals, including TCP/IP, VLANs, and VPNs.
- Strong troubleshooting and documentation skills.
- Reliable, proactive, and able to work independently.
- Strong communication skills and a customer service mindset.
- Ability to manage multiple tasks and prioritize effectively.
- Attention to detail and focus on system stability and security.
- Must be within driving distance of Fitchburg, Massachusetts.
- Must be available during extended business hours and on weekends on a rotating basis or as needed.
Nice-to-haves
- Experience with backup systems such as Veeam, Datto, or similar.
- Knowledge of cybersecurity frameworks and security tools such as EDR, SIEM, MFA, and Conditional Access.
- Scripting experience, preferably PowerShell.
- Certifications such as CompTIA Network+, CompTIA Security+, Microsoft AZ-104, MS-102, or equivalent.
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