Manager IT

Overview

This position allocates technical resources and associates within the Information Technology ("IT") department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals. Responsibilities & Qualifications Duties & Responsibilities: Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance. Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing. Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts. Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance. Position Specific Skills: Previous leadership for technical implementation Knowledge of Standard Development Life Cycles (like Waterfall or Agile) Knowledge of system and data design Qualifications: Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Experience Experience supporting 24x7 production operations environments . Experience managing enterprise batch processing across distributed and/or mainframe systems. Experience leading incident response and service restoration activities within mission-critical environments. Required Technical Skills Enterprise batch scheduling and workload automation platforms Mainframe operations including z/OS environments and batch processing concepts. Distributed systems operations including Linux, Windows Server, and enterprise applications. Production monitoring and event management tools. Understand and drive ITSM processes. Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows. Experience in large scale project management impacting batch and mainframe technology development. Required Leadership Skills Team leadership and employee development. Operational decision-making under pressure. Strong organizational and prioritization skills. Effective conflict resolution and problem-solving abilities. Strong verbal and written communication skills . Stakeholder management and executive communication capabilities.

Preferred Qualifications

Experience Experience within the financial services, banking, or highly regulated industry. Experience working within geographically dispersed or global support teams. Experience leading technology modernization and automation initiatives. Preferred Technical Skills Control-M administration and scheduling experience. IBM z/OS, JES2/JES3, TSO, SDSF, JCL, and related mainframe technologies. Enterprise monitoring platforms such as Splunk, Moogsoft , Dynatrace, AppDynamics, SolarWinds, or similar tools. ServiceNow or other ITSM platforms. Familiarity with DevOps, Site Reliability Engineering (SRE), and platform operations concepts. Additional Information Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at $descr2 $descr3