Onboarding Specialist, Self-Directed Services
About the position At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated. The Onboarding Specialist provides administrative and customer service support to participant employers within Fello's Financial Management and Consulting Services (FMCS) program, guiding them through the hiring, onboarding, and training compliance process in alignment with the Maryland Developmental Disabilities Administration and FMCS standards. Core responsibilities include processing new hire documentation, conducting background screenings, verifying work eligibility through USCIS Form I-9, documenting state-required training certifications, supporting employee benefits administration, and responding to onboarding correspondence and service tickets in accordance with established timelines. This is a full-time, primarily remote position that requires candidates to reside within a commutable distance of Fello Linthicum.
Responsibilities
- Processing new hire documentation
- Conducting background screenings
- Verifying work eligibility through USCIS Form I-9
- Documenting state-required training certifications
- Supporting employee benefits administration
- Responding to onboarding correspondence and service tickets in accordance with established timelines
Requirements
- Strong attention to detail
- Genuine commitment to exceptional customer service
- Ability to interact professionally and effectively across diverse stakeholders
- Strong oral, written, and interpersonal communication skills
- Ability to work well independently, determine priorities, and meet deadlines reliably
- Ability to collaborate effectively as part of a team
- Proficiency in MS Word, Excel, Outlook, Adobe Acrobat, and other HR and payroll technology tools
- High school diploma or GED
- Minimum of two years of experience in human resources processing of new hire documentation
- Minimum of two years of experience utilizing HRIS systems
- Minimum of two years of experience applying basic employment law requirements
Nice-to-haves
- Bachelor's degree in Business or Human Resources
Benefits
- Award-winning total rewards (benefits) package
- Opportunities for professional development