Order and Client Management Specialist I (MA, Boston)
Are you detail-oriented, customer-focused, and energized by a fast-paced environment? We're looking for a full-time, remote Order and Client Management Specialist I to join our team and play a key role in delivering an exceptional customer experience while keeping our order processing and client relationships running smoothly.
In this role, you'll support a diverse global customer and supplier base, manage day-to-day order processing across multiple systems, and build foundational knowledge of our products, systems, and processes — all under general supervision with room to grow.
Location: Candidates based in the US East Coast are preferred, to provide optimal coverage for our East Coast and European customers.
Full-time, Remote
$24-$25/hr + benefits, paid time off, holidays
What You'll Do
- Support customers and suppliers — serve as a go-to contact for a diverse global customer and supplier base via phone and email, providing accurate, timely answers on orders, shipments, availability, and pricing
- Process and manage orders — validate and process customer POs, manage work queues across Zendesk, NetSuite, and other systems, and keep order and pricing data accurate and up to date
- Troubleshoot and resolve issues — resolve failed orders, pricing discrepancies, and supplier exceptions, sourcing alternatives and communicating proactively with customers to minimize disruption
- Coordinate documentation — gather QC data, safety data sheets, certificates of analysis, and other customer-requested documents from suppliers
- Drive improvement — contribute to cross-functional projects and process improvements that enhance the customer experience
Detail-oriented and customer-focused; ability to manage order processing across multiple systems; support global customers via phone and email; US East Coast preferred.
Key Responsibilities
- supporting customers
- processing orders
- resolving issues
Skills & Tools
Zendesk, NetSuite
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 49,920 – 52,000 / year
- Languages: English
Benefits
- Generous paid time off
About eMolecules
A company that processes orders and manages client relationships for a global customer and supplier base. — Industry: Information Technology