NOW HIRING – PART-TIME ON-CALL COORDINATOR

Carepoint Home Care | Charlotte, NC

Position Type: Part-Time, Salaried Schedule: Monday–Thursday, 4:00 PM – 9:00 AM, plus two weekends per month Friday - Sunday staring at 5:00 PM on Friday - 9:00 AM Monday.

Position Overview

Carepoint Home Care is seeking a dependable, organized, and compassionate Part-Time On-Call Coordinator to join our team!

This position is responsible for managing after-hours calls, coordinating caregiver schedules, and ensuring our clients continue to receive the quality care they deserve. The ideal candidate must be able to think quickly, multitask, problem-solve, and remain calm under pressure.

We are looking for someone who understands the importance of reliability, communication, and excellent customer service in the home care industry.

Key Responsibilities

• Answer and respond promptly to all incoming after-hours calls from clients, families, and caregivers.

• Manage all scheduling needs during assigned on-call hours, including call-outs, cancellations, shift changes, and emergency coverage.

• Coordinate replacement caregivers when scheduled employees are unavailable.

• Communicate professionally and effectively with caregivers, clients, families, and management.

• Address urgent staffing concerns and resolve scheduling issues in a timely manner.

• Maintain accurate scheduling records and document all important communications and changes.

• Ensure continuity of care by minimizing interruptions in client coverage.

• Provide updates to the management and scheduling teams regarding any significant issues that arise during on-call hours.

• Be willing and available to personally fill in for caregiver shifts on occasion when necessary to ensure client coverage.

• Handle unexpected situations with professionalism, sound judgment, and a positive attitude.

Qualifications

• Previous experience in home care scheduling, staffing, or healthcare coordination preferred.

• Excellent communication, organizational, and customer service skills.

• Ability to multitask and make decisions independently.

• Strong problem-solving skills and the ability to remain calm in stressful situations.

• Dependable, flexible, and responsive during assigned on-call hours.

• Comfortable using computers, scheduling software, and mobile applications.

• Experience providing hands-on caregiving services is a plus.

• Must have reliable transportation and be willing to assist with client coverage when needed.

Work Schedule & Compensation

Monday–Thursday: 4:00 PM – 9:00 AM Weekends: Two weekends per month, on a rotating schedule. Friday - Sunday staring at 5:00 PM on Friday - 9:00 AM Monday.

This is a part-time salaried position requiring availability and responsiveness throughout assigned on-call periods. While call volume and scheduling needs will vary, the coordinator must be prepared to address situations as they arise.

Occasional hands-on caregiver coverage may be required.

Compensation: Salary based on experience and qualifications. $40,000 - $45,000 yearly.

Why Join Carepoint Home Care?

Carepoint Home Care is a locally owned and operated home care agency dedicated to providing compassionate, dependable care to seniors and individuals who need assistance in their homes.

We value teamwork, communication, accountability, and the commitment of our employees to the clients and families we serve.

If you are dependable, resourceful, and enjoy helping others while working in a fast-paced environment, we would love to hear from you!

Apply Today!

Previous home care scheduling or healthcare coordination experience preferred; excellent communication, organizational, and customer service skills; ability to multitask and problem-solve; comfortable with computers and scheduling software; reliable transportation; must be available for on-call shifts.

Key Responsibilities

• answering after-hours calls
• coordinating caregiver schedules
• resolving scheduling issues

Skills & Tools

scheduling software, mobile applications

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Part Time
• Workplace: Remote — Charlotte, North Carolina, United States
• Salary: USD 40,000 – 45,000 / year
• Languages: English

About Carepoint Home Care Agency

A locally owned home care agency providing compassionate, dependable care to seniors and individuals in their homes. — Industry: Healthcare