Patient Account Representative

Lake Chelan Health is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law. Click here to learn more about the Lake Chelan community. Human Resources Email: [email protected] Position: Patient Account Representative

Overview

The Patient Account Representative supports a fast-paced Business Office by managing accurate, timely insurance billing, follow-up, and account resolution for hospital, physician, ambulance, and expanding service lines. This role is responsible for reviewing claim activity, resolving billing edits and payer rejections, monitoring outstanding accounts, and supporting clean claim submission in accordance with payer requirements and organizational policies. The position requires strong attention to detail, sound knowledge of insurance billing processes, CPT and ICD-10 coding concepts, medical terminology, and the ability to work independently in a remote environment while maintaining clear communication with internal teams, external payers, and billing partners. Responsibilities - Manage accurate, timely insurance billing, follow-up, and account resolution for hospital, physician, ambulance, and expanding service lines. - Review claim activity, resolve billing edits and payer rejections, monitor outstanding accounts, and support clean claim submission in accordance with payer requirements and organizational policies. - Work independently in a remote environment while maintaining clear communication with internal teams, external payers, and billing partners. Qualifications - High school diploma or GED required. - Minimum of 1–3 years of insurance billing or related healthcare revenue cycle experience. - Working knowledge of medical billing processes, including clean claims, edits, rejections, and denials. - Experience interpreting insurance benefits, contract rates, revenue codes, and reimbursement methodologies. - Familiarity with Medicare, Medicaid, commercial insurance, and managed care billing requirements. - Proficiency with billing systems, clearinghouses, payer portals, and Microsoft Office applications. - Strong analytical, organizational, and attention-to-detail skills. - Effective written and verbal communication skills, with the ability to document accounts clearly and professionally. CLICK HERE for the complete position description.