Property Damage Documentation Specialist-WFH

Property Damage Documentation Specialist (Remote)

Every hazard claim starts with someone catching the details others might miss. That's you.

DIMONT is seeking a full-time, fully remote Property Damage Documentation Specialist to join our claims operations team supporting hazard insurance claims for mortgage lenders, servicers, and investors nationwide. In this role, you will review documentation related to property damage, such as photos, reports, and inspection records, to determine whether the damage qualifies for a hazard insurance claim. You'll be part of our claims operations team, contributing a critical step in the hazard claims process.

This role is a great fit for someone with hands-on experience in hazard insurance, property preservation, or mortgage servicing who takes pride in detailed, accurate work, and offers the opportunity to sharpen your expertise in hazard claims and damage assessment.

What You Will Do

• Review photos, damage reports, weather data, police reports, and inspection reports to identify insurable damage
• Utilize property preservation and REO systems to support damage review and claim documentation
• Initiate hazard insurance claims with accurate, audit-ready documentation
• Secure insurance and loan information through client systems and communicate findings to the appropriate teams
• Respond to inquiries and support internal and external clients with claim-related questions
• Manage assigned work queues while meeting productivity and quality standards

What You Bring

• 1+ year of experience in hazard insurance, property preservation, REO, or mortgage servicing preferred. Candidates with strong experience in insurance claims, title, escrow, or other detail-driven documentation roles are also encouraged to apply
• Familiarity with property damage documentation and coverage review
• Comfortable navigating multiple systems simultaneously
• Strong data entry accuracy and attention to detail
• Proficiency with Microsoft Office and Excel
• Strong organizational skills with the ability to manage multiple priorities throughout the day

We review applications on a rolling basis and aim to respond quickly.

About DIMONT

Founded in 1996, DIMONT is a Dallas-based provider of insurance claims management and adjustment services supporting mortgage lenders, servicers, and investors across the United States. Since 2010, DIMONT has helped clients recover more than $2 billion in insurance claim proceeds and mitigate losses on mortgage collateral through technology-enabled services, borrower insurance claims management, and FHA, GSE, MI, VA, and USDA claims processing.

As a growing company, DIMONT offers employees the opportunity to make a meaningful impact while supporting critical services within the mortgage servicing industry. We are small enough that your work has real visibility, yet established enough to provide stability, flexibility, and opportunities to contribute to our continued success.

We take pride in delivering exceptional service to our clients and fostering a workplace where every team member is valued, respected, and supported.

DIMONT is an equal opportunity employer. We are committed to providing a workplace free from discrimination and do not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

1+ year experience in hazard insurance, property preservation, REO, or mortgage servicing preferred; familiarity with property damage documentation; strong data entry accuracy; proficiency with Microsoft Office and Excel.

Key Responsibilities

• reviewing damage documentation
• initiating insurance claims
• managing work queues

Skills & Tools

Microsoft Office, Microsoft Excel

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 37,440 – 37,440 / year
• Languages: English

About DIMONT

A Dallas-based provider of insurance claims management and adjustment services supporting mortgage lenders, servicers, and investors. — Industry: Finance