Regional Director

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes. At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives. The CareDx Regional Director (RD) is responsible for driving growth, building strong client relationships, and leading cross-functional teams to deliver exceptional results in their assign geography. Focusing primarily on transplant center account customers, the RD will lead, manage and partner with a diverse team of regionally aligned roles, including Transplant Account Managers (TAMs), Clinical Liaisons (CL) and Medical Science Liaisons (MSL) from the Medical Affairs team. Successful RDs are agile, proven problem solvers with strategic account management expertise and strong communication skills, possessing the ability to provide clear direction and hold the regional team accountable to execution and results. The RD role reports directly to the Sr Area Director. Essential Duties & Responsibilities: - Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services. - Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals. - Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction. - Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for executive leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators - Lead, Manage, and Coach: Lead, manage, and coach a field team consisting of TAMs and DSS to achieve business objectives and deliver exceptional customer service. - Team Development: Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance. - Performance Management: Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary. - Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs. Qualifications: - Bachelor’s degree required, advance degree (e.g., MBA) preferred - Minimum of 10 years sales or strategic account management experience in the healthcare industry - Minimum 5 years sales management experience in the healthcare industry - Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments - Experience with complex, multi-touch, long sales processes/cycles (6-9months) and closing deals - Track record of developing effective commercial strategies that maximize business outcomes - Demonstrated, proven track record developing high performing teams and building collaborative relationships within the organization and with external customers - Strong written and oral communication & organizational skills - Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel - Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools Role Competencies: - Healthcare Market Understanding: Anticipates the potential business implications of an evolving healthcare marketplace and identifies new opportunities for growth - Business & Territory Planning: Aligns market and customer needs and insights with CareDx products, solutions and services to develop strategic action plans - Analytics and Insight Generation: Leverages many sources of complex business and customer data to generate insights, identify market trends and opportunities, and inform decision making. - Account Management: Develops a deep understanding of customer needs and aligns them with CareDx products, solutions and services to attain mutually beneficial outcomes - Consultative Selling Agility: Applies selling skills to understand and meet customer needs and ensure sales execution is compliant and strategically aligned with business objectives to maximize sales results - Leading Through