[Remote] Accounts Receivable Specialist

Note: The job is a remote job and is open to candidates in USA. Aquent is recruiting an Accounts Receivable Specialist for an unnamed client. The role manages customer accounts, collections, billing issue resolution, payment reconciliation, reporting, and customer relationships.

Responsibilities

• Manage a substantial portfolio of customer accounts, providing hands-on and tailored end-to-end support
• Collaborate closely with the Accounts Payable departments of high-revenue commercial customers to facilitate timely payments and cultivate strong, ongoing relationships
• Accurately collect and record payments within various systems, performing reconciliations across multiple internal and external platforms
• Apply a problem-solving approach to identify and resolve the root cause of customer payment issues
• Partner frequently with sales teams to provide comprehensive customer support, enabling sustained business growth
• Generate and analyze reports to identify and address past due trends within the accounts receivable portfolio
• Provide support to colleagues in resolving complex customer invoice issues
• Create customized invoices according to customer specifications and manage revisions to ensure compliance
• Develop and manage ad hoc reports, analyzing data to pinpoint issues and trends, and collaborate with relevant parties for root cause resolution
• Foster robust partnerships with high-value customers, supporting all their ongoing billing requirements
• Utilize diverse systems, including SAP, Web Portals, Vendor Payment Portals, and Banking Portals, for comprehensive account management
• Work in conjunction with Operations to ensure adherence to cash collection compliance standards
• Resolve escalated financial variances efficiently and effectively
• Maintain accurate customer master data, including pricing, exemptions, and restrictions, for all accounts
• Demonstrate strong self-management skills and work independently to consistently achieve monthly performance indicators
• Undertake additional duties and special projects as required to support team objectives

Skills

• Advanced proficiency in Microsoft Excel
• Exceptional written and oral communication skills
• Demonstrated ability to provide continuous, hands-on, and tailored support for complex customer needs
• A talent for fostering strong customer relationships that contribute to business revenue growth
• A commitment to delivering an exceptional billing experience to mitigate potential revenue loss
• Strong ability to effectively prioritize workload in a fast-paced environment
• Proven capability to partner cross-functionally and identify optimal solutions for all stakeholders
• Must be able to work independently and manage your own tasks effectively
• Strong decision-making and problem-solving abilities
• A proven track record of dependability, flexibility, and exceptional organizational skills
• High school diploma, GED, or equivalent work experience required
• 3-5 years of Accounts Receivable experience

Benefits

• Remote (must reside in Florida)

Company Overview