[Remote] Associate Director, Strategy & Operations
Note: The job is a remote job and is open to candidates in USA. Engine, through its Options Travel business, is hiring an Associate Director, Strategy & Operations to turn strategy into execution across the business. The role coordinates cross-division operations, serves as a liaison with Engine, supports client retention and growth, and improves processes and scalability.
Responsibilities
- Operationalize strategy — take defined Options Travel strategies and initiatives from plan through execution to measurable outcome, and report results to the CEO and stakeholders
- Drive cross-division operating rhythm — set the cadence and coordination across Sales, Operations, the online booking tool (OBT), Account Management, and Accounting to keep initiatives aligned and moving
- Serve as the Options–Engine liaison — the day-to-day point of contact once the online booking tool is live, resolving issues and coordinating fixes, pricing, and technology needs
- Coordinate contracts and legal — organize Options Travel contracts and partner with Engine counsel to keep agreements current and moving
- Solve problems with clients — engage directly with clients to resolve issues and support retention and growth, in partnership with the CEO and division leaders
- Improve how the business runs — identify and implement new processes that increase scalability and operational efficiency
- Support other initiatives as needed — as bandwidth allows, help build out partner-network and global-fulfillment efforts
Skills
- 8+ years in corporate travel / TMC operations or strategy & operations, including 2–3 years in a senior operating or lead capacity
- A track record of turning strategy into executed outcomes in a fast-moving, scaling business
- Strong cross-functional coordination — able to align and influence senior stakeholders without direct authority
- A decisive, creative problem-solver and doer who drives work to completion rather than passing it on
- Comfort being client-facing and representing the business externally
- Fluency with modern technology and operating tools, and strong communication and expectation-setting
Benefits
- Equity for all employees.
- Some roles are also eligible for bonuses or commissions.
- Depending on the role, total compensation may also include an annual bonus.
- Hybrid-hub model, with the option to work in an office or fully remotely.
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