REMOTE Bilingual CSR (TX)
Equipment is PROVIDED by the client. Role: Remote Bilingual CSR Pay: $17.46/hour (Spanish Bilingual) Assignment: Contract Assignment (until May 2027, subject to Client needs) Start: November 24, 2026 Location: Remote / Work from Home (Texas residents only) Schedule Training: Monday - Friday, 7:00 AM - 3:30 PM CST Training Duration: 4 weeks, followed by 2-3 weeks of nesting Hours of Operation: Monday - Friday, 7:00 AM - 6:00 PM CST 100% attendance required during training and nesting periods No time off permitted during training What you'll do: Respond to inbound and outbound customer, provider, and stakeholder inquiries via phone, IVR, written correspondence, and system workflows. Provide accurate information regarding eligibility, enrollment, services, and program requirements. Investigate and resolve complex or escalated customer issues across multiple service channels. Research case histories, analyze data from multiple systems, and report findings when necessary. Process enrollment, disenrollment, and other program-related transactions while meeting quality and compliance standards. Interpret customer, provider, beneficiary, and system information to support issue resolution. Maintain knowledge of programs, policies, procedures, and contract requirements. Serve as a support resource for internal teams and external partners. Assist with operational functions including contact center activities, research, forms processing, and other support tasks. Identify trends, risks, and operational concerns and escalate appropriately. Recommend process improvements to enhance efficiency, accuracy, and compliance. Support training, audits, special projects, and knowledge-sharing initiatives. Meet established productivity, performance, and quality standards. Maintain confidentiality of customer and program information. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1148 ]]>