[Remote] Certification Compliance Program Manager
Note: The job is a remote job and is open to candidates in USA. Project Management Institute is seeking a Certification Compliance Program Manager to oversee their Quality Management System and ensure compliance with certification standards. The role involves collaboration across various departments to maintain and improve the certification programs.
Responsibilities
- Managing PMI’s Quality Management System (QMS) and the related policies, procedures, records, and controls that support PMI’s certification programs
- Ensuring the QMS is effectively maintained, consistently implemented, and aligned with applicable quality and personnel certification standards, including ISO 9001 and ANSI/ISO/IEC 17024
- Partnering with Certification, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care, and external vendors to drive policy governance, audit readiness, process improvement, corrective action management, and cross-functional compliance initiatives that protect the credibility, consistency, and defensibility of PMI’s certification programs
Skills
- Bachelors degree in a related discipline
- 10-12 years of experience in compliance, quality management, certification operations, accreditation, audit management, risk management, or a related field
- Demonstrated experience managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management review activities
- Strong ability to interpret standards, policies, audit findings, and operational requirements and translate them into clear, practical procedures and implementation plans
- Excellent communication, facilitation, prioritization, and cross-functional collaboration skills, with the ability to influence stakeholders without direct authority
- Strong data literacy and analytical skills, with the ability to synthesize audit evidence, process data, findings, and risks into actionable insights and executive-ready reporting
- Experience developing policies, SOPs, process maps, compliance matrices, training materials, and other controlled documentation
- Ability to manage multiple concurrent priorities, anticipate risks to scope, schedule, and quality, and drive work to completion in a dynamic environment
- High attention to detail and sound judgment when handling sensitive, confidential, or audit-relevant information
- Ability to use Microsoft Office products and related collaboration tools proficiently while working remotely in a dynamic environment
- Commitment to professional development and continuous improvement
- Ability to travel domestically and internationally as needed; limited travel anticipated
- Working knowledge of ISO 9001 & ANSI/ISO/IEC 17024
Benefits
- An excellent total package, with compensation and benefits based upon your geographic location.
- Skill development opportunities, to help you grow now and into the future.
- Access to a global network, to enrich your professional experience.
- Flexible options to help balance work time and your time
- Award and bonus opportunities.
- Your health, safety and well-being come first.
- You should have time for your work, but you should also have time for you.
Company Overview