[Remote] Chargeback Analyst

Note: The job is a remote job and is open to candidates in USA. Lenmar Consulting Inc is seeking a temporary Chargeback Analyst I to process fraud and non-fraud cardholder dispute cases. The role researches and resolves claims, processes chargebacks and funds recovery, maintains accurate case documentation, and ensures compliance with card association and regulatory requirements while providing service to cardholders and credit unions.

Responsibilities

• Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions and internal teams
• Analyze cardholder fraud/dispute information and/or documentation received. Apply appropriate case actions within card association, regulatory and departmental guidelines. Actions include case set-up, fraud reporting and cardholder adjustments where applicable. Process Chargebacks and funds recovery within card association rules and timeframes. Analyze and interpret merchant responses for appropriate next steps, including Arbitration and Compliance. Manage dispute case through applicable cycles up to and including final resolution
• Maintain accurate case files including documentation and case notations while ensuring timely actions throughout. Generate cardholder letters/correspondence as needed to ensure compliance with regulatory and card association requirements. Pay attention to details in all actions to mitigate financial losses. Interpret changes to dispute resolution rules as mandated by card associations. Keep informed on product enhancements, system changes, and compliance issues. Service inbound/outbound cardholder and credit union calls or inquiries related to dispute cases received. Monitor and trouble shoot daily workflow and make recommendations to management based upon volumes and trends. Regular and reliable attendance is essential. Perform other duties as assigned

Skills

• High School Diploma or GED required
• One (1) year customer service experience required
• Ability to work both independently and in a team environment
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audio visual support aids
• Excellent reading comprehension and problem-solving skills needed with attention to detail
• Excellent organizational, time management and quantitative skills with the ability to handle multiple activities simultaneously and within a fast-paced environment
• Ability to exercise discretion and good judgment in making decisions
• Proficiency in word processing and spreadsheet computer software applications
• Ability to maintain confidentiality of materials handled
• Ability to be flexible and work under high pressure in a complex environment
• Associates Degree in a related field or equivalent combination of education and/or experience preferred
• Minimum one (1) year working in payments preferred
• General knowledge of card Brand (Visa, Client, Client, Discover etc.) processing preferred

Benefits

• Remote 100%

Company Overview

Company H1B Sponsorship