[Remote] Clinical Administrative Coordinator
Note: The job is a remote job and is open to candidates in USA. Optum is hiring a Clinical Administrative Coordinator to support healthcare administration by drafting client-specific notices and contacting customers to initiate letter retrieval. The role also requires accurate documentation and adherence to client, regulatory, and accreditation requirements.
Responsibilities
- Drafts NOA and NOE letters for government and commercial specific clients
- Makes outbound calls to client specific customers to initiate letter retrieval
- Adherence to client, regulatory and accreditation requirements for letter documentation
- Demonstrate product knowledge by identifying the appropriate letter template based on the services and action within the case
- Consistently meet established productivity, adherence, and quality standards
- Other duties as assigned by manager and/or director
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- Experience working with Microsoft Outlook, Microsoft Word, and Microsoft Excel (ability to create, edit, save and send emails, documents and spreadsheets)
- Computer experience including, but not limited to, ability to learn new computer system applications
- 1+ years of professional experience in an office / customer service environment
- Bilingual Fluency in English and Spanish
- Experience in an office setting using the telephone and computer as the primary instruments to perform the job duties OR customer service experience analyzing and solving customer problems
- Experience working within a Hospital, Physician's Office, OR Medical Clinical setting, Medical Terminology, ICD - 10 and CPT codes, Medicare and / OR Medicaid Services, Call Center environment
- Experience in a Clerical OR Administrative support related role
- Healthcare experience
Benefits
- National remote work, with the flexibility to telecommute from anywhere within the U.S.
- 12 weeks of paid training
- A comprehensive benefits package, subject to eligibility requirements
- Incentive and recognition programs, subject to eligibility requirements
- Equity stock purchase, subject to eligibility requirements
- 401(k) contribution, subject to eligibility requirements
Company Overview
Company H1B Sponsorship