[Remote] Cloud Operations Engineer
Note: The job is a remote job and is open to candidates in USA. ECI Software Solutions provides industry-specific business software solutions to small and medium-sized businesses worldwide. The Cloud Operations Engineer will ensure the stability and efficient operation of the ECI Cloud, collaborating with various teams for the development and implementation of solutions.
Responsibilities
- Provide daily operational support for Windows-based production systems including IIS web tiers and MS SQL Server databases; respond to incidents and customer-impacting events in a 24/7 environment
- Follow runbooks for data refresh and application upgrades
- Troubleshoot and remediate IIS issues (app pool crashes, HTTP 5xx/4xx errors, TLS/SSL certs) and manage website deployments and rollbacks per runbooks
- Administer MS SQL Server tasks: run/monitor backups, restore databases, manage SQL Agent jobs, review job failures, and run targeted queries for troubleshooting
- Operate and maintain Azure VMs and NSGs: provision VMs, apply security group rules, perform redeploys/reimages, and troubleshoot connectivity to VNets and on-prem systems
- Execute incident response: triage alerts, escalate appropriately, coordinate with dev/product teams, and document troubleshooting steps in Jira and runbooks
- Automate repetitive tasks using PowerShell (service restarts, log collection, scheduled backups validation), reducing manual work and improving consistency
- Perform routine maintenance: Windows patching, disk space management, log rotation and retention, and account/permission management on file shares
- Monitor telemetry and alerts, tune notifications to reduce noise, and escalate actionable alerts to senior ops/SRE as needed
- Support DR/BCP activities including periodic restore tests and documentation of recovery steps
Skills
- 3 to 5 Years experience
- Provide daily operational support for Windows-based production systems including IIS web tiers and MS SQL Server databases; respond to incidents and customer-impacting events in a 24/7 environment
- Follow runbooks for data refresh and application upgrades
- Troubleshoot and remediate IIS issues (app pool crashes, HTTP 5xx/4xx errors, TLS/SSL certs) and manage website deployments and rollbacks per runbooks
- Administer MS SQL Server tasks: run/monitor backups, restore databases, manage SQL Agent jobs, review job failures, and run targeted queries for troubleshooting
- Operate and maintain Azure VMs and NSGs: provision VMs, apply security group rules, perform redeploys/reimages, and troubleshoot connectivity to VNets and on-prem systems
- Execute incident response: triage alerts, escalate appropriately, coordinate with dev/product teams, and document troubleshooting steps in Jira and runbooks
- Automate repetitive tasks using PowerShell (service restarts, log collection, scheduled backups validation), reducing manual work and improving consistency
- Perform routine maintenance: Windows patching, disk space management, log rotation and retention, and account/permission management on file shares
- Monitor telemetry and alerts, tune notifications to reduce noise, and escalate actionable alerts to senior ops/SRE as needed
- Support DR/BCP activities including periodic restore tests and documentation of recovery steps
- Windows Server (2012/2016/2019/2022): services, event logs, patching, disk management, file systems (NTFS/SMB), Group Policy basics
- IIS administration: website/app pool configuration, bindings, SSL certs, troubleshooting HTTP errors, logging
- Microsoft SQL Server: backups/restores, SQL Server Agent jobs, basic T-SQL, performance troubleshooting, maintenance plans
- Azure: Virtual Machines (VM provisioning, VM extensions), Network Security Groups (NSGs), Virtual Networks (VNets), Azure Portal/CLI, Azure Monitor / Log Analytics
- Networking: TCP/IP, DNS, routing basics, firewall rules, port troubleshooting, packet capture fundamentals
- Automation & Scripting: PowerShell (task automation, scheduled tasks, service management), basic Git usage
- Observability & Incident: monitoring, alert triage, runbooks, on-call support, Jira/ITSM ticketing
- File manipulation & permissions: NTFS permissions, SMB shares, robocopy/basic batch scripting
- Infrastructure as Code (intro): Terraform (basic edits/consumption of modules)
- Tools: Azure Portal/CLI, SQL Management Studio, Remote Desktop, WinRM, Coralogix/Azure Monitor (or similar), FireHydrant (or similar), PingPlotter, Wireshark (basic)
Benefits
- Competitive compensation, benefits, and growth opportunities
Company Overview
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