[Remote] Consumer Support Specialist (Weekend Shift, Sunday - Thursday)
Note: The job is a remote job and is open to candidates in USA. Keeper Security is a cybersecurity software company that protects people and organizations from cyberattacks. The Technical Consumer Support Specialist responds to inbound consumer inquiries, provides accurate product support, maintains a high level of service, and identifies product improvements and bugs.
Responsibilities
- Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
- Recognize, document, and alert management of trends in customer calls, chats or emails
- Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
- Apply a positive and professional attitude and image for all customers and stakeholders
- Maintain quality in a fast-paced environment
- Ability to uphold company policy and procedures
- Maintain confidential data and and customer information
- Follow outlined procedures as they pertain to support team guidelines
- Ability and drive to perform other core role functions as assigned by management
Skills
- • 1+ years of experience in a customer service or support role or equivalent training and certifications
- • Hands-on proficiency in Microsoft Office Suite and GSuite
- • Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems
- • Must have strong typing skills - i.e. 40+ wpm
- • Must be polite, organized, punctual and detail oriented
- • Empathetic and patient with a customer first mindset
- • Excellent communication skills, both verbal and written
- • Proven experience succeeding in a high volume work environment with the ability to multitask
- • Ability to manage time effectively while working independently
- • Act as a self-motivated, curious learner and a team player
- • Bilingual (English/Spanish or Italian, Dutch, French) is a plus
- • Prior experience in software support
- • 2+ years of experience working in call center environment is preferred
- • Ability and desire to work a flexible schedule
- • Bachelor's Degree preferred
Benefits
- 100% remote position from select locations (Central, Mountain or Eastern Time Zones)
- Opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Company Overview
- Keeper Security is transforming cybersecurity for millions of individuals and thousands of organizations globally. It was founded in 2011, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://www.keepersecurity.com.
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