[Remote] Content Designer
Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company focused on building human-centered experiences for navigating healthcare. The Content Designer will support content design and strategy across product experiences in the digital ecosystem, collaborating with cross-functional teams to create clear and accessible healthcare content.
Responsibilities
- Own content design for assigned features, user journeys, and projects using research, analytics, and content assessments (audits, inventories, touchpoint mapping)
- Translate research, stakeholder, and journey insights into clear, actionable digital experiences
- Plan and execute content throughout the product lifecycle, including creation, review, approval, and quality assurance
- Simplify complex healthcare information into clear, accessible content across UI, microcopy, and multi-channel experiences
- Structure content for usability and findability, contributing to information architecture, navigation, and taxonomy
- Partner with product management, design, research, engineering, legal, and compliance teams to deliver cohesive experiences
- Apply and contribute to content guidelines, standards, reusable patterns, design systems, and supporting tools
- Use analytics, feedback, and testing insights to identify opportunities and improve content performance
- Contribute content recommendations during discovery, ideation, and iterative design activities
- Identify content opportunities and recommend improvements that support user needs and business goals
- Own content for assigned features, user flows, and projects from discovery through optimization
- Contribute to product decisions through content design, research insights, and human-centered design practices
- Support scalable content systems, including information architecture, reusable patterns, and design system adoption
- Improve content quality, clarity, consistency, and accessibility across experiences
- Drive continuous improvement through measurement, testing, iteration, and feedback
Skills
- 3+ years of experience in content design, UX writing, content strategy, or a related discipline, with experience contributing content from discovery through delivery and iteration
- Strong writing and editing skills, with the ability to simplify complex or regulated information
- Experience conducting content audits, leveraging research findings, and using data to inform content decisions
- Working knowledge of information architecture, content structures (taxonomies, models), and findability, with familiarity in accessibility and brand/style standards
- Experience collaborating within cross-functional product teams and a portfolio demonstrating content design work and user impact
- Demonstrated ability to manage multiple priorities and work independently while collaborating effectively across disciplines
- Familiarity with human-centered design practices, UX processes, and design tools such as Figma
- Experience in healthcare or other regulated industries
- Familiarity with SEO and content optimization practices
- Experience contributing to guidelines, templates, governance processes, or design systems
- Knowledge of inclusive and accessible design principles
- Experience working within agile product teams
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Many other opportunities
Company Overview