[Remote] Customer Growth & Activation Specialist

Note: The job is a remote job and is open to candidates in USA. WHI Solutions, an eBay company, is hiring a Customer Growth & Activation Specialist to bring automotive parts buyers onto its Nexpart B2B ecommerce platform and deepen customer engagement. The role focuses on prospecting, onboarding and activating customers, re-engaging existing accounts, educating users, and meeting engagement targets.

Responsibilities

• Run outbound prospecting to target repair shops, dealerships and distributors through calls, emails and sequences
• Qualify interest, explain how Nexpart fits each customer's parts-buying workflow, and get them signed up
• Lead onboarding and activation outreach: set up new accounts, connect customers with their suppliers, and guide them to their first orders
• Engage existing customers to re-engage low-activity accounts and introduce features they aren't using
• Execute assigned outreach, onboarding and re-engagement campaigns to plan and on schedule
• Educate customers on Nexpart's core features by phone, video and email
• Capture all customer and outreach data in Salesforce, including activity, contact details, activation status and next steps
• Deliver against activity, activation and engagement targets
• Serve as a 'voice of the customer', sharing feedback and activation blockers with the team, Support and Product
• Represent WHI at a handful of trade shows and industry events each year

Skills

• The ideal candidate has experience in inside sales, SDR/BDR, customer onboarding or customer success, and enjoys a high volume of customer conversations
• The candidate must be self-motivated, organized, and able to learn software quickly and explain it simply to repair shops, dealerships and distributors
• 1–3 years in inside sales, SDR/BDR, customer onboarding, customer success or a similar customer-facing role
• Comfort making a high volume of outbound calls and emails, and handling objections
• Strong ability to learn technical concepts and communicate them clearly to customers
• Organized and detail-oriented, with disciplined CRM habits
• BS/BA degree or equivalent experience
• Comfort in handling uncertainty
• Remote roles are not eligible for U.S. visa sponsorship
• Salesforce experience preferred
• Experience with automotive parts, repair shops, dealerships, or B2B software preferred

Benefits

• Commission structure
• Target bonus
• Restricted stock units (as applicable)
• Maternal & paternal leave
• Paid sabbatical
• Medical benefits
• Financial benefits, including 401(k) eligibility
• Paid time off benefits, including PTO and parental leave
• Remote (occasional travel required)

Company Overview