[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. HGS is a global leader in customer experience and business process management supporting Bayer Crop Science’s Climate FieldView platform. The Customer Support Specialist will provide product and technical support to farmers, Climate dealers, and field sales teams, assisting with setup, troubleshooting, issue resolution, and customer inquiries through multiple channels.
Responsibilities
- Provide product support via phone, email, and live chat
- Assist with FieldView setup, installation, in-field operation, and troubleshooting
- Diagnose technical issues, identify root causes, and escalate when needed
- Document customer interactions and resolutions in Salesforce
- Develop strong working knowledge of Climate FieldView products and technology
- Respond to customer inquiries and callback requests in a timely manner
- Provide some evening and weekend support during peak planting and harvest seasons
Skills
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication
- Ability to manage priorities in a fast-moving environment
- Positive, customer-focused approach
- Familiarity with agricultural equipment or precision-ag technology is highly valued, including:
- Planters, combines, air seeders, and sprayers
- OEM monitors and technology from John Deere, Case IH, Ag Leader, or similar manufacturers
- Bachelor's degree in Agriculture, Computer Science, Business, or a related field preferred
- Experience with Google Workspace and Salesforce preferred
Benefits
- Primarily remote position
- Working primarily from home
Company Overview
Company H1B Sponsorship