[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. SLP Access is hiring a Customer Support Specialist to resolve routine customer inquiries and maintain clear records of interactions. The role involves responding through approved support channels, providing practical solutions, and escalating requests that need specialist assistance.
Responsibilities
- Handle difficult conversations calmly and respectfully
- Use customer relationship tools to maintain accurate interaction histories
- Explain service procedures and common product features in straightforward language
- Identify requests requiring specialist assistance and escalate them appropriately
- Close resolved cases with a concise record of the action taken
- Organize open cases by urgency within established support procedures
- Respond to incoming customer questions using email, chat, or other approved support channels
Skills
- Comfort navigating web-based support tools and account systems
- Accurate note taking and organization of open requests
- Ability to investigate routine issues systematically
- Willingness to learn product information and support procedures
- Applicants must be authorized to work in the United States
- Previous customer-facing work is helpful but not required
Benefits
- Remote within the United States
Company Overview