[Remote] Part-Time NOC Analyst I (Weekends, Evenings & Overnight)
Note: The job is a remote job and is open to candidates in USA. VC3 is hiring a part-time NOC Analyst I to monitor and maintain network and systems performance and uptime. The role involves troubleshooting and escalating issues, performing basic configurations, documenting changes, and coordinating responses to alerts and incidents.
Responsibilities
- Monitor network and system performance using various monitoring tools and software
- Identify and troubleshoot network and system issues, escalating as necessary
- Perform basic system and network configurations and deployments
- Maintain accurate documentation of network and system configurations and changes
- Collaborate with cross-functional teams to resolve issues and implement solutions
- Monitor and respond to alerts and notifications generated by our network and system monitoring tools
- Provide timely and effective communication of network and system issues to internal and external stakeholders
- Participate in on-call rotation and respond to after-hours incidents as needed
- Ensure Tickets are properly created and notated to account for time
- Manage personal workload and ensure that service level agreements (SLAs) are met
- Additional duties as required
Skills
- Associate's degree in Computer Science or related field, or equivalent work experience
- Knowledge of networking concepts such as TCP/IP, routing, and switching
- Basic understanding of server and operating system concepts, including Windows and Linux
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team-oriented environment
- Attention to detail and ability to prioritize multiple tasks
- Willingness to learn and adapt to new technologies and processes
- Experience with network and system monitoring tools
- ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus
Benefits
- Comprehensive benefit package
- 401K/RRSP company matching
- Fully remote workplace
Company Overview