[Remote] Data Administrator — CRM & Client Data

Note: The job is a remote job and is open to candidates in USA. Frontline Performance Group (FPG) is a company focused on improving frontline service and revenue performance through technology and training. The Data Administrator will own the accuracy, completeness, and quality of client and customer data in Salesforce by managing imports, deduplication, reconciliation, enrichment, and recurring data updates. The role will also support data-driven teams and improve processes through automation and AI tools.

Responsibilities

• Continuously scrub, standardize, and deduplicate high-volume data files received from clients, partners, and internal teams
• Match and merge duplicate records across accounts, contacts, and leads using established matching rules and sound judgment for more complex cases
• Establish and maintain data quality standards, naming conventions, and validation rules in partnership with the CRM administration team
• Process recurring data file updates by mapping incoming files against existing CRM records
• Update hotel-level attributes such as brand, management company, room count, region, and status accurately and on schedule
• Reconcile discrepancies between source files and CRM data, investigating and escalating conflicts or anomalies when appropriate
• Prepare and execute imports of field and sales data into Salesforce as leads, accounts, contacts, and opportunities
• Perform pre-load data hygiene and duplicate checks to prevent unnecessary or inaccurate record creation
• Use Salesforce Data Loader, Data Import Wizard, or comparable tools to execute inserts, updates, and upserts with appropriate field mapping and error handling
• Validate post-load results and identify and correct errors promptly
• Serve as a primary steward of customer, contact, account, and lead data across the CRM
• Monitor data quality, including completeness, accuracy, consistency, and duplication, and identify opportunities for continuous improvement
• Enrich records with missing or outdated information using approved data sources
• Document data management processes, mapping specifications, standards, and load procedures
• Use AI and automation tools to improve data cleaning, matching, enrichment, quality monitoring, and recurring workflows
• Evaluate new AI and automation capabilities and help identify practical opportunities to incorporate them into FPG's data management processes
• Partner with reporting and analytics teams to ensure underlying data is reliable, consistent, and appropriately structured

Skills

• 2+ years of experience in data administration, data management, CRM operations, or a similar data-focused role
• Hands-on Salesforce CRM experience, including experience performing data imports using Data Loader, Data Import Wizard, or comparable tools
• Strong Excel skills, including VLOOKUP/XLOOKUP, pivot tables, text functions, and data-cleaning techniques
• Demonstrated experience working with large data sets and high-volume data files
• Proven experience with data hygiene, deduplication, record matching, and reconciliation
• Understanding of CRM data structures and the relationships between leads, accounts, contacts, and opportunities
• Exceptional attention to detail and a highly methodical, process-driven approach to work
• Ability to independently manage recurring data update cycles, competing priorities, and deadlines
• Strong problem-solving skills with the ability to investigate discrepancies and determine appropriate solutions
• Working knowledge of modern AI tools and demonstrated ability to use AI assistants or AI-enabled technology to improve data-related workflows and productivity
• Willingness and ability to learn and adopt new AI and automation technologies as FPG's systems and processes continue to evolve
• Experience within the hospitality or hotel industry, including familiarity with hotel brands, flags, management companies, and property-level data, preferred
• Experience with data quality or deduplication tools such as DemandTools, Cloudingo, or similar platforms preferred
• Experience with Salesforce Einstein, Agentforce, AI-assisted matching/enrichment tools, or other AI-powered data capabilities preferred
• Basic understanding of data governance principles preferred
• Salesforce Administrator certification or relevant coursework is a plus

Benefits

• Employer contribution toward company sponsored health plans
• Dental & Vision plans offered
• Employer paid Short-term Disability & Employer paid Long-term Disability
• Employer paid Life Insurance Policy ($100,000)
• Employer paid Accidental Death & Dismemberment Policy ($100,000)
• 401K participation, with 4% Employer Matching Contribution
• Paid Time Off and annual holiday closure
• Parental Leave (Maternity, Paternity, and Adoption Leaves)

Company Overview

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