[Remote] Director, DevOps, Support, and Operations

Note: The job is a remote job and is open to candidates in USA. GE Aerospace is hiring a Director to build and lead the operations discipline for its Defense & Systems Customer Experience application portfolio. The role is responsible for security and vulnerability remediation, reliability, automation, lifecycle management, vendor relationships, resilience, and developing an operations team.

Responsibilities

• Own vulnerability remediation and high-priority application defects across the DSCX portfolio, working against the policy, scanning cadence, and severity SLAs set by the Defense & Systems Business Information Security Officer (BISO), who is the source for both
• Accountable for getting DSCX applications compliant against the BISO's D&S-wide program, including CMMC obligations on affected products
• Own the remediation backlog with a named owner and target date per finding, held to the same discipline as a RAID log
• Escalate when remediation is blocked, for example a vendor dependency or a legacy system with no patch path
• Cut manual operational work quarter over quarter. Own the automation backlog and report the burn-down
• Set the infrastructure-as-code standard, where applicable, for the portfolio and hold the team to it
• Build for cause removal, not ticket clearance. Recurring incidents get an engineering fix and a process change
• Own SLA, SLO, and SLI definitions and reporting, covering uptime, latency, and vendor SLAs
• Own product defects across the portfolio: tracking, triage, and resolution SLAs through ServiceNow
• Lead blameless post-mortems and track action items to closure
• Run Daily Visual Management for the operations team. Incident load, remediation aging, and defect status are visible daily, not reconstructed for a review
• 15+ legacy applications and reports need to be retired, rewritten, or absorbed into our AI product vision, each with a roadmap and date attached. This may require partnership with the appropriate TPM on the team
• Own migration plans, timelines, and stakeholder communication for sunsetting systems with TPMs as applicable
• Accountable for on-call rotations and escalation paths. You own the rotation and are the escalation path for Sev 1 incidents affecting DSCX applications
• Own the disaster recovery and business continuity plan and the emergency contact lists that go with it
• Own vendor renewals, certifications, billing, and technical support relationships for third-party software across the portfolio
• Lead, coach, and develop the operations team, including hiring, performance management, and talent development
• Set the operational discipline and build a culture of ownership, blamelessness, and continuous improvement

Skills

• Bachelor's degree from accredited university or college with minimum of 8 years of professional experience OR Associates degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience
• Minimum 5 years of professional experience in Application Operations and IT
• Legal authorization to work in the U.S. is required
• This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))
• Deep expertise running production software at enterprise scale: SLI and SLO definition with error budgets, incident command and blameless post-incident review, and vulnerability remediation against a defined severity SLA
• Hands-on fluency with AWS, hybrid cloud and on-premise deployment models, infrastructure as code, and ServiceNow
• Palantir Foundry experience is a strong plus
• Strong understanding of security operating models, specifically working against a policy, scanning cadence, and severity SLA standard set by a security organization rather than owned by your team
• Experience with application lifecycle and legacy sunsetting, disaster recovery, and business continuity planning
• Three or more years leading an operations, reliability, or infrastructure team, including hiring and performance management

Benefits

• Annual discretionary bonus based on a percentage of your base salary/ commission based on the plan.
• Medical, dental, vision, and prescription drug coverage.
• Access to a Health Coach from GE Aerospace.
• Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions.
• Access to Fidelity resources and planning consultants.
• Tuition assistance.
• Adoption assistance.
• Paid parental leave.
• Disability insurance.
• Life insurance.
• Paid time-off for vacation or illness.
• Professional development.
• Remote position.
• Relocation assistance.

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