[Remote] Director, Engineering Operations

Note: The job is a remote job and is open to candidates in USA. Félix is building an AI-powered financial companion and real-time financial infrastructure for Latinos in the US. The Director of Engineering Operations will lead and scale Security, DevOps, QA, Infrastructure, CI/CD, and Observability functions while improving engineering reliability, security, quality, and developer experience.

Responsibilities

• Department Ownership: Build, mentor, and scale multi-disciplinary engineering teams across DevOps, Platform Engineering, Quality Engineering, Infrastructure, and Security Operations
• Operational Budgeting: Manage cloud infrastructure costs (FinOps), tooling licenses, vendor relationships, and team budgets to maximize ROI and efficiency
• Engineering Culture: Foster a culture of technical excellence, continuous learning, zero-trust security, and high accountability
• Platform Engineering: Drive the evolution of our developer platform, establishing standard patterns and self-service tools that reduce friction for application developers
• Deployment Pipelines: Architect and optimize robust, automated CI/CD pipelines to achieve frictionless, highly reliable, and continuous deployments
• Cloud & Edge Infrastructure: Oversee scalable, resilient, and cost-effective cloud architecture (GCP required, AWS ) using Infrastructure-as-Code
• SecOps Integration: Embed security practices directly into the development lifecycle, including automated vulnerability scanning, container security, and code analysis
• Compliance & Governance: Partner with Legal and Compliance teams to maintain compliance standards (e.g., SOC 2 Type II, ISO 27001, GDPR, PCI)
• Incident Response: Co-lead incident preparedness, red team/blue team exercises, and response protocols for security vulnerabilities
• Monitoring & Alerting: Oversee end-to-end observability frameworks (logging, tracing, metrics) to ensure complete system visibility and proactive issue resolution
• Reliability Strategy: Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets across all platform services
• Blameless Culture: Drive robust incident management, post-mortem processes, and continuous system hardening to minimize MTTR (Mean Time to Repair)
• Quality Engineering: Modernize QA practices by driving an automation-first testing strategy (unit, integration, end-to-end, performance, and load testing)
• Environment Management: Ensure reliable, scalable, and production-like test and staging environments
• Productivity Metrics: Track and optimize core performance metrics, including DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, MTTR) and SPACE framework indicators
• Developer Velocity: Identify bottlenecks in the software development lifecycle (SDLC) and relentlessly optimize developer workflows

Skills

• * Experience: 12+ years in software engineering, infrastructure, or platform operations, with at least 5+ years in senior engineering management (Director level or above)
• * Technical Mastery: Deep hands-on background in Cloud Architecture (AWS/GCP), Container Orchestration (Kubernetes), and Infrastructure as Code (Terraform)
• * Tooling Expertise: Experience overseeing enterprise tooling for: + CI/CD: GitHub Actions, GitLab CI, Jenkins, ArgoCD + Observability: Datadog, Grafana, Prometheus, New Relic, OpenTelemetry + Security: Snyk, SonarQube, Wiz, Palo Alto Networks, HashiCorp Vault + Developer Portal:[Port.io](http://port.io)
• * Data-Driven Leadership: Proven track record using DORA metrics and operational data to improve deployment velocity and system stability
• * Security Acumen: Strong familiarity with zero-trust network architectures, IAM, and compliance frameworks (SOC2, ISO 27001, PCI)
• * Soft Skills: Exceptional cross-functional leadership and clear executive communication style
• * These are the applicable requirements, although equivalent competencies in any of the above will also be considered
• * Experience leading platform engineering transitions or enterprise-scale cloud migrations
• * Active involvement in the open-source community or CNCF (Cloud Native Computing Foundation) landscape
• * Background managing globally distributed, remote-first engineering teams

Benefits

• Initial stock options grant
• Annual performance bonus
• Unlimited PTO
• Paid parental leave
• Work model: currently fully remote, with a future transition to a hybrid setup
• Health, dental, and vision plans
• 401(k) with employer matching, for US-based employees
• Continuous learning opportunities
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Company Overview

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