[Remote] Dispatch Operations Agent

Note: The job is a remote job and is open to candidates in USA. Crane Payment Innovations (CPI) develops payment technology and business management software that supports transactions worldwide. The Dispatch Operations Agent plans and manages technician service routes, balances preventive maintenance and reactive work, monitors service levels, and coordinates with internal teams to resolve escalations in a high-volume remote environment.

Responsibilities

• Own route construction of technician routes for assigned branches
• Balance reactive service work and scheduled preventive maintenance
• Apply service level prioritization rules when assigning work for national and regional accounts
• Monitor and adjust routes to maintain efficiency and workload balance
• Partner with Service Managers, Dispatch Leadership, and cross‑functional teams to resolve escalations
• Maintain clear documentation and end‑of‑shift handoff communication

Skills

• High School diploma or equivalent required
• 2–4 years of experience in dispatch, routing, scheduling, or field service operations
• Experience working in a high‑volume or time‑sensitive operational environment
• Strong organizational and time‑management skills
• Proficiency in Microsoft Excel and comfort working with scheduling tools and data
• Ability to learn and apply operational rules and service models
• Strong attention to detail and accuracy
• Ability to manage multiple priorities simultaneously
• Sound judgment when making routing and scheduling decisions
• Clear and professional communication skills
• Ability to work independently in a remote environment
• Comfortable working within structured processes while adapting to real‑time changes
• This position is REMOTE but must be in the CENTRAL TIME ZONE
• The hour's for this position is Monday thru Friday from 7:00 AM to 4:00 PM CST
• Every 3 weeks the Dispatch Operations Agent will need to work a Saturday or Sunday and have another day off during the week.

Benefits

• Flexible work environments
• Defined career growth plans with opportunities to go outside of your “comfort zone”
• Generous paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Discounts for childcare
• Tuition assistance
• Community involvement and volunteering events

Company Overview