[Remote] E-commerce Operations Manager

Note: The job is a remote job and is open to candidates in USA. HICC Pet® is seeking an experienced E-commerce Operations Manager to oversee paid media operations across major retail platforms and direct-to-consumer channels. The role is responsible for hands-on campaign optimization, strategic planning, creative testing, performance reporting, agency management, and coordination with global, brand, product, and retail partners.

Responsibilities

• Directly manage and optimize campaigns across retail media platforms through systematic weekly performance reviews, implementing bid adjustments, keyword expansion, negative keyword refinement, creative testing, and rapid deployment of new platform features and beta opportunities
• Build new campaigns, ad groups, and product targeting strategies based on business priorities, seasonal opportunities, and platform expansion as business grows into new retail media networks
• Collaborate with brand, product, and design teams to develop and source advertising creative assets across all formats (static images, video, rich media), while executing comprehensive A/B testing roadmaps to identify high-performing assets and messaging strategies
• Create and maintain regular performance reports with detailed analysis of key metrics (ROAS, CAC, LTV, market share impact), presenting optimization changes, test results, and competitive intelligence to overseas and local teams with strategic implications for business decisions
• Serve as primary liaison between HICC Pet and marketing agencies while maintaining direct platform access for rapid response, and build strategic relationships with retailer advertising teams to leverage platform updates, beta opportunities, and partnership possibilities
• Directly manage and optimize paid social, Google Ads, and emerging DTC channels with hands-on campaign management
• Ensure cohesive messaging and budget optimization between retail media and DTC efforts

Skills

• 5+ years of hands-on e-commerce operations and performance marketing experience with direct platform management and demonstrated success in driving e-commerce revenue growth
• 3+ years direct, hands-on experience managing Amazon Ads
• 2+ years hands-on experience with campaign setup, optimization, and troubleshooting across major advertising platforms (Google Ads, Facebook Ads Manager, Criteo Commerce Network, etc)
• Experience working across merchandising, sales, and product teams in CPG or retail environment
• Advanced hands-on proficiency in Amazon Advertising Console, Chewy Ads Manager, Google Ads, Facebook Ads Manager, with ability to quickly learn new retail media platforms
• Expert-level experience with Google Analytics, platform-native analytics, attribution setup, and custom reporting dashboard creation
• Familiarity with creative asset management tools and basic understanding of ad creative specifications across platforms
• Advanced Excel and Google Sheets skills for performance analysis, budget management, and report creation
• Experience with reporting tools (Tableau, Looker, or similar) and presentation software for stakeholder communication
• Chewy Ads experience preferred
• Pet industry, CPG, or consumables experience strongly preferred

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