[Remote] Enterprise Program Manager

Note: The job is a remote job and is open to candidates in USA. Coastal is seeking a strategic and highly experienced Enterprise Program Manager to lead complex, multi-cloud Salesforce implementations. The role involves overseeing project delivery, managing stakeholder relationships, and ensuring alignment with clients' business objectives.

Responsibilities

• Strategic Client & Stakeholder Management
• Executive Partnership: Partner directly with Coastal Leadership to manage critical client relationships with Key Stakeholders and Steering Committee Members
• Relationship Ownership: Serve as the primary relationship owner for assigned enterprise clients and programs
• Operating Models: Establish and maintain robust engagement and operating models tailored to various stakeholder groups
• Account Growth: Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs
• Executive Reporting: Provide high-impact project and program updates to diverse stakeholders across multiple executive forums
• Enterprise Program Delivery & Governance
• Multi-Cloud Ecosystems: Lead multiple complex workstreams concurrently in a multi-cloud environment
• Delivery Planning: Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones
• Cross-Project Dependencies: Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums
• Risk & Issue Mitigation: Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery
• Financial & Metric Accountability: Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion
• Contractual Support: Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation
• Team Leadership & Delivery Excellence
• Team Management: Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers
• Mentorship: Provide real-time mentorship, guidance, and professional development to program team members and Project Managers
• Agile Methodology: Guide delivery teams with estimation techniques, sprint planning, and performance tracking
• Process Accountability: Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools

Skills

• 3+ years of experience working specifically as a Program Manager or within an enterprise project environment leading large-scale technology implementations
• 10+ years of dedicated Project Management Office (PMO) experience
• 5+ years of experience within a professional consulting environment
• Proven competence managing large-scale programs budgeted at $2M+ annually
• Hands-on experience overseeing Salesforce project implementations
• Documented experience managing teams of 10+ members, including sub-project managers
• Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes
• Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership
• Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems
• Excellent troubleshooting, risk management, and collaborative problem-solving skills
• Exceptional written and verbal communication skills
• Must have full-time, permanent US work authorization
• Willingness to travel up to 50% to client sites as required

Benefits

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
• Unlimited Paid Time Off (RTO)
• 401K with Company Match
• Medical, Vision, & Dental coverage
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems
• Occasional in-house competitions with spot bonuses
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Open-door leadership policy with access to mentorship and guidance
• Competitive quarterly bonus opportunities

Company Overview