[Remote] Full Stack Engineer, AI Platform
Note: The job is a remote job and is open to candidates in USA. UJET is an AI-powered contact center innovation company delivering a cloud platform focused on customer experience, automation, and actionable insights. The Full Stack Engineer, AI Platform will build internal full-stack products, services, APIs, workflows, and platform capabilities that enable teams to develop and operate AI agents and AI-enabled features. The role involves supporting agent orchestration, model integrations, evaluation systems, observability, developer experience, and reliable production deployments.
Responsibilities
- Build and maintain internal full-stack products that help teams design, develop, test, evaluate, deploy, and operate AI agents and AI-enabled features
- Develop backend services, APIs, SDKs, workflows, and integrations that connect models, tools, enterprise data, and product systems
- Build reusable platform capabilities for agent orchestration, prompt and context management, tool use, human review, and workflow automation
- Develop evaluation, observability, debugging, and quality-control systems that make AI behavior measurable and reliable
- Design secure patterns for accessing data, invoking tools, managing permissions, and applying appropriate AI safety guardrails
- Partner with infrastructure and application engineering teams to understand needs and translate them into durable platform capabilities
- Improve the developer experience through clear abstractions, documentation, examples, templates, and paved paths
- Write maintainable, well-tested code and participate in design reviews, code reviews, debugging, release processes, and production support
- Take ownership of ambiguous problems, identify practical tradeoffs, and drive work from discovery through production adoption
- Stay current with evolving AI engineering practices and apply new approaches thoughtfully rather than adopting technology for its own sake
Skills
- At least 2 years of professional software engineering experience
- Strong production experience with Python
- Experience building full-stack applications, backend services, APIs, developer tools, or platform products
- Experience integrating complex systems and designing maintainable service boundaries and APIs
- Experience with data-intensive applications, data pipelines, analytics workflows, or operational data systems
- Interest in or hands-on experience with LLMs, AI agents, model APIs, retrieval systems, workflow automation, or other applied AI technologies
- Strong software engineering fundamentals, including testing, version control, code review, debugging, security, observability, and maintainable system design
- Ability to work across multiple layers of a technical stack and learn unfamiliar technologies quickly
- Evidence of self-motivated work, strong ownership, and the ability to make progress in ambiguous situations
- Clear written and verbal communication skills, especially in a distributed engineering environment
- Experience building and operating software on cloud platforms
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
- Location: This role is US-based. We have a preference for someone who lives in Maine, while remaining open to strong candidates elsewhere in the United States
Benefits
- Medical
- Dental
- Vision
- 401(k) plan
- Wellness benefits
- Impactful work at the forefront of innovation
- Collaborative, inclusive team culture
- Remote or hybrid work arrangement
Company Overview