[Remote] Gift Card Program Manager (CONTRACT)

Note: The job is a remote job and is open to candidates in USA. Scopely is a global video game and interactive entertainment company. The Gift Card Program Manager will manage the operating foundation and day-to-day execution of the Pokémon GO Gift Card program across retail partners, vendors, and internal teams, while improving visibility, reporting, player experience, and operational readiness for future growth.

Responsibilities

• Coordinate day-to-day execution of the Pokémon GO Gift Card program across internal teams, external vendors, and retail partners
• Build and maintain practical program tools, including trackers, launch-readiness checklists, issue logs, ownership mapping, and recurring status updates
• Partner with Business Development and Marketing to support retailer launches, promotional opportunities, retail placement opportunities and requirements, partner deadlines, and holiday readiness
• Support planning and execution for gift card promotions, retailer activations, item add-ons, new retailer launches, and new market expansion
• Partner with Finance, Data, Business Development, and Marketing to improve visibility into gift card performance, including sales, activations, redemptions, retailer performance, support contacts, and operational risks
• Document program performance and forecast assumptions ahead of planning milestones
• Translate inputs from multiple teams and evolving program details into clear summaries, recommendations, and decision points for leadership
• Support development of future investment scenarios, including retailer strategy, promotion opportunities, expected benefits, risks, and dependencies
• Partner with Player Support to ensure gift card workflows, policies, escalation paths, and training materials are ready for high-volume moments, new retailers, and promotions
• Help identify recurring player pain points and operational risks across physical cards, eGift cards, retailer activation, redemption, and promotional add-on experiences
• Coordinate with Trust & Safety, Legal, Finance, Web Store/Product, and vendor partners to surface fraud, compliance, reconciliation, or escalation concerns
• Use support insights and operational data to identify opportunities to reduce player friction and improve the purchase and redemption experience
• Foster strong communication across Player Experience, Business Development, Marketing, Finance, Legal, Product/Web Store, Engineering, Data, external vendors, and retailer-facing partners
• Facilitate timely decisions by clarifying owners, surfacing blockers, and providing concise reporting on progress, risks, and open questions
• Balance pragmatic execution with scalable fundamentals, building only the process needed to support business goals and player outcomes

Skills

• 5+ years of experience managing cross-functional retail, channel, promotional, payments, e-commerce, digital goods, partner operations, or consumer technology programs
• Proven ability to bring structure to ambiguous programs, manage multiple stakeholders, and drive execution without heavy process
• Experience working with commercial, marketing, finance, legal, product, operations, or support partners to execute shared goals
• Strong analytical and business judgment; able to document assumptions, work through ambiguity, and translate findings into practical recommendations
• Excellent written and verbal communication skills, with the ability to produce clear status updates, trackers, decision documents, and leadership-ready summaries
• Strong sense of ownership, attention to detail, and ability to operate effectively in a fast-paced, hybrid environment
• Experience with gift card, prepaid card, stored value, voucher, promo code, loyalty, or digital entitlement programs
• Experience working with major retailers, retail media, channel marketing, MDF/co-op marketing, or retail promotional calendars
• Experience in gaming, mobile apps, digital commerce, web stores, or virtual currency programs
• Familiarity with vendor platforms such as Blackhawk, InComm, or similar gift card/payment providers
• Experience supporting holiday retail planning, promotional launches, or high-volume seasonal campaigns
• Experience working with international markets, especially Japan, LATAM, or APAC
• Enthusiastic interest in Scopely's mission and Pokémon GO

Benefits

• Employees may be eligible for equity
• Employees may be eligible for bonuses
• Healthcare benefits
• Retirement benefits
• Pet insurance
• Paid holidays
• Paid Scopely free days
• Unlimited paid time off

Company Overview

Company H1B Sponsorship