[Remote] Human Resources Representative

Note: The job is a remote job and is open to candidates in USA. The client is a global media and technology company that provides internet, mobile services, and entertainment. The Human Resources Representative serves as a primary HR point of contact, resolving escalated employee, payroll, tax, HRIS, and employee relations inquiries while supporting HR shared services, process improvements, and service transitions.

Responsibilities

• Handles escalated ESS/MSS inquiries. Interprets policies and guidelines, and advanced tax and payroll issues
• Handles escalated employee relations questions
• Communicates and resolves escalated employee inquires delegated by HR Advisors Executes and enhances process work supported by the HR Shared Services organization. Partners with other HR departments to promote team alignment. Works with HR services
• Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees and managers in accordance with SLAs
• Leads team support of new services projects into transition with designated departments
• Updates and improves the department database to enable Advisors to take ownership of a higher percentage of inbound inquiries. Actively identifies opportunities for educating team
• Supports and processes work, as assigned. Continually evaluates existing work processes and prospective processes work to ensure the most effective use of resources. Makes recommendations for process improvements
• Partners with other HR services and HR Business Partners to facilitate knowledge transfer between the service center and HR departments
• Provides support to lower-level representatives and new staff as needed
• Supports service center staff relative to phone traffic as needed
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Skills

• 8+ years of experience in HR Operations, HRIS, or HR Project Management supporting large-scale enterprise environments
• Experience using Workday functions
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Benefits

• Remote, based in PA (Eastern time zone)

Company Overview