[Remote] Implementation Analyst
Note: The job is a remote job and is open to candidates in USA. KellyMitchell Group is seeking an Implementation Analyst to support the onboarding and ongoing operational support of payment network clients. The role manages client implementations, compliance activities, transaction processing support, operational inquiries, issue resolution, reporting, and process improvement initiatives.
Responsibilities
- Support onboarding and implementation activities for new network participants and partners
- Assist with ongoing management of issuer, processor, network, and program manager operational relationships
- Research, analyze, and resolve complex operational and transaction processing issues
- Monitor compliance with network rules, regulations, agreements, and program requirements
- Coordinate certification testing and implementation release activities
- Partner with internal stakeholders to investigate acceptance and transaction processing challenges
- Support risk mitigation efforts and escalations as needed
- Assist with department reporting, analytics, and process improvement initiatives
- Collaborate with internal teams to support new programs and service expansions
- Ensure participants understand and adhere to technical specifications and program documentation requirements
- Serve as a trusted operational resource for clients and business partners
Skills
- High School Diploma or GED
- 2+ years of experience in payments, financial services, banking operations, merchant services, or a related field
- Experience supporting client onboarding, implementations, or operational processes
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience researching and resolving operational issues
- Proficiency with Microsoft Office and/or Google Workspace applications
- Customer-focused mindset
- Strong attention to detail
- Excellent relationship-building skills
- Critical thinking and analytical abilities
- Ability to work independently in a remote environment
- Strong organizational and time management skills
- Adaptability and willingness to learn
- Bachelor's degree in Business, Finance, Technology, Engineering, or a related discipline
- Experience in electronic payments, merchant processing, card services, or payment networks
- Experience working with Issuers, Acquirers, Processors, Gateways, or FinTech organizations
- Experience with Salesforce, SQL, Tableau, Snowflake, Teradata, or similar tools
- Experience supporting certification testing, client implementations, or onboarding initiatives
- Knowledge of transaction processing and payment operations workflows
- Advanced Smartsheet experience
- Strong organizational, presentation, and stakeholder management skills
- Ability to understand technical, contractual, and operational documentation
Benefits
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
- Fully remote work model
- Unlimited potential for growth
Company Overview