[Remote] IT Manager - Data & Analytics Platform Operations - Remote

Note: The job is a remote job and is open to candidates in USA. Prime Therapeutics is a pharmacy benefit manager focused on connecting care for the people it serves. The IT Manager will lead governance, operations, service delivery, and continuous improvement for enterprise data, analytics, reporting, integration, and cloud data platforms while managing teams, stakeholders, vendors, budgets, and modernization initiatives.

Responsibilities

• Lead daily operations and support for enterprise data, analytics, reporting, integration, and cloud data platforms
• Ensure platform availability, performance, reliability, supportability, and scalability
• Establish and monitor operational metrics, SLAs, KPIs, and service health dashboards
• Manage incident response, problem management, root cause analysis, and operational recovery activities
• Oversee platform upgrades, patching, maintenance planning, release management, and environment governance
• Implement operational best practices for observability, monitoring, resilience, and service management
• Ensure compliance with enterprise security, regulatory, audit, and operational standards
• Manage demand intake processes, work prioritization, resource allocation, and operational planning
• Establish governance frameworks, platform standards, documentation, controls, and operational procedures
• Monitor risks, issues, dependencies, and mitigation plans across supported platforms
• Provide transparent executive reporting and operational performance updates
• Partner with stakeholders to define priorities that align platform investments with business goals. Support capacity planning and workforce management to meet current and future business needs
• Lead and develop a team of engineers, administrators, platform specialists, and support personnel.​ Create a productive, collaborative, and inclusive work environment that promotes innovation and accountability
• Establish clear objectives, performance expectations, and career development plans
• Manage staffing, succession planning, and professional development initiatives. Coach, mentor, and evaluate team members using standardized performance metrics and feedback processes
• Lead teams through changing priorities, large-scale initiatives, and modernization programs
• Build strong partnerships with business leaders, product teams, and technology stakeholders
• Facilitate engagement with internal and external customers to improve platform adoption, user experience, and service outcomes
• Collaborate with cloud, infrastructure, data engineering, security, architecture, and automation teams
• Serve as the primary operational escalation point for platform-related issues and service improvements
• Communicate platform roadmaps, operational status, risks, and modernization progress to leadership
• Support enterprise cloud transformation and data platform modernization initiatives
• Identify opportunities to automate operational processes and improve service efficiency
• Drive implementation of tools, methodologies, and practices that enhance platform reliability and productivity
• Develop operational analytics and performance reporting to support data-driven decision making
• Align platform strategy with organizational goals, industry best practices, compliance requirements, and emerging technologies
• Champion innovation and continuous improvement across the Data & Analytics ecosystem
• Manage budgets, vendor spend, licensing costs, and operational expenses associated with supported platforms
• Monitor resource utilization and ensure effective allocation of people, technology, and financial resources
• Ensure accountability for operational outcomes, platform investments, and modernization initiatives
• Support business case development and planning for future platform enhancements and strategic investments
• Other duties as assigned

Skills

• Bachelor's degree in information systems or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma from an accredited school or equivalent GED required
• 6 years of years of Information Technology experience supporting enterprise data, analytics, business intelligence, integration, or data platform technologies
• 2 years of leadership/people management experience
• Must be eligible to work in the United States without the need for work visa or residency sponsorship
• Strong understanding of:
• Business Intelligence and Analytics platforms
• Data Integration and ETL technologies
• Data Warehousing and Cloud Data Platforms
• Incident, Change, and Problem Management
• Operational Governance and Compliance Controls
• Excellent communication and stakeholder management skills to bridge technical and non-technical teams
• Strong problem-solving and business analysis capabilities
• Ability to lead teams through context switching, shifting priorities, and large-scale IT initiatives
• Strong leadership and interpersonal skills, fostering collaboration in fast-paced, changing environments
• Minimal travel on an as needed basis
• Experience with enterprise data and analytics ecosystems such as Big Query, Looker, Tableau, Power BI, Cognos, Informatica, DataStage, SnapLogic, Qlik Replicate, Denodo, SAS, or similar platforms
• Experience leading cloud migration, platform modernization, and transformation initiatives
• Experience with DevOps, CI/CD, Infrastructure as Code, automation, platform monitoring, and observability practices
• Experience in healthcare, PBM, or other highly regulated industries
• Experience supporting distributed and remote technology teams

Benefits

• Remote work arrangement

Company Overview