[Remote] L2 Operations Support Engineer (Cloud & DevOps)
Note: The job is a remote job and is open to candidates in USA. Syncredible Solutions specializes in Digital transformation services and is seeking an L2 Operations Support Engineer. This role is responsible for ensuring the stability and performance of cloud-native production applications, partnering with various teams to support operations and drive continuous improvement.
Responsibilities
- Provide Level 2 support for production applications and platforms
- Monitor system health, troubleshoot incidents, restore service, and perform root cause analysis
- Participate in on-call support and production change activities
- Support Kubernetes environments, including deployments, scaling, configuration, and troubleshooting
- Monitor and support Kafka clusters, topics, brokers, and consumer groups to ensure reliable messaging
- Support CI/CD pipelines and production deployments
- Execute release validation, environment promotion, and rollback activities
- Support DevOps tools including Git, Jenkins, Azure DevOps, GitHub Actions, GitLab CI/CD, or ArgoCD
- Develop and maintain Infrastructure as Code using Terraform, Ansible, or similar tools
- Automate operational tasks using Python, Bash, or PowerShell
- Create and maintain runbooks, knowledge articles, and operational procedures
- Partner with Development, Infrastructure, and SRE teams to improve reliability, performance, and operational efficiency
- Support monitoring and observability using tools such as Splunk, Grafana, Prometheus, Datadog, or Dynatrace
Skills
- 4+ years supporting enterprise production environments
- Experience with Kubernetes, Docker, and a public cloud platform (AWS, Azure, or GCP)
- Experience supporting Kafka or similar messaging platforms
- Hands-on experience with CI/CD pipelines and Infrastructure as Code
- Strong Linux administration, scripting, troubleshooting, and communication skills
- Cloud, Kubernetes (CKA), Terraform, or ITIL certifications
- Experience working in Agile, DevOps, or DevSecOps environments
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