[Remote] Legal Operations Associate
Note: The job is a remote job and is open to candidates in USA. Dropbox is seeking a Legal Operations Associate to support and improve the operational infrastructure of its Legal team. The role manages legal systems, workflows, reporting, vendor engagements, and cross-functional initiatives to improve efficiency and support the organization’s growth.
Responsibilities
- Design and lead legal team workflows, policies, and processes to improve efficiency
- Implement and manage legal technology tools (e.g., CLM, eBilling, matter management)
- Drive legal department KPIs, reporting, and dashboards to measure performance and value
- Support Project Hopper’s rollout and onboarding of additional Legal teams, including testing changes, documenting configurations, and training users
- Oversee outside counsel and legal vendor engagements, onboarding, and billing
- Manage the legal team’s tech stack and collaborate with IT as needed
- Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives
- Ensure smooth communication between Legal and business stakeholders
- Partner with Legal teams to translate process needs into practical configurations and refine workflows based on user feedback and request trends
- Coordinate with CIT and the Atlassian team for platform guidance, troubleshooting, integrations, and changes requiring broader technical support
- Maintain centralized repositories for contracts, templates, policies, and legal knowledge
- Help maintain Legal’s Confluence knowledge base, working with subject-matter owners to organize approved guidance and support self-service and AI-assisted responses
- Lead or support legal projects from planning to execution, including process improvement and change adoption
- Identify opportunities for automation and implement solutions to reduce manual workload
Skills
- 3+ years of experience in legal operations, strong track record for project management, or operations roles within a legal department or law firm
- Strong track record for project management and process optimization
- Excellent communication, collaboration, interpersonal and organizational skills
- Eagerness to learn new things and ability to navigate complicated and nuanced issues
- Familiarity with knowledge management, content organization and access controls
- Ability to translate business requirements into system configurations, troubleshoot issues and document changes
- BA/BS from a top university and excellent academic credentials
- Tech industry experience and familiarity with commercial transactions strongly preferred
- Background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag knowledge are a plus, but not required
- Familiarity with contracting and procurement processes, as well as with negotiating, drafting and advising clients on commercial contracts is a plus but not required
- Strong preference for this candidate to have previously worked in tech and virtual first — to understand the fast paced style of collaborating quickly, being agile, embracing change, and knowing how to obtain urgent approvals and input
- Hands-on JSM administration experience, including configuring and testing forms, fields, queues, workflows, routing or automation, and reporting
- Familiarity with team-managed JSM projects and working within shared platform standards
- Experience with Slack-based intake, Rovo or other AI-assisted knowledge and workflow tools
Company Overview