[Remote] Manager, Operations

Note: The job is a remote job and is open to candidates in USA. VSP Vision is seeking a Manager, Operations to oversee departmental activities and ensure accurate, timely, and efficient service. The role manages and develops staff, leads divisional projects, builds strategic partnerships, improves processes and systems, and supports business and enterprise communication objectives.

Responsibilities

• Plan, prioritize, coordinate, and monitor activities in the department to ensure accurate, timely, and efficient service. Manage, train, and evaluate staff to achieve and maintain department standards. Develop and deliver programs that support business needs
• Develop and maintain strategic partnerships with various Line of Business (LOB) counterparts; provide business partners and key executives with customer perspective and facilitate timely responses to complex business challenges and opportunities
• Recommend and implement procedural and systems changes to deliver quality service to internal and external customers
• Lead projects for the division from inception to completion
• Facilitate change in processes, procedures, and systems within the business unit
• Develop and implement communication strategies that support the enterprise and the division’s Mission, Vision, Value, and Goals
• Prioritize, assign, and distribute work to ensure responsibility is at the appropriate level and team members’ skills are developed to support business needs

Skills

• Bachelor's degree in related field or equivalent experience
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
• Knowledge of quality performance monitoring and improvement methods
• Demonstrated ability to analyze work processes and implement changes
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Proficient with word processing and spreadsheet applications
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Benefits

• This role may include eligible bonuses and commissions.
• Remote work arrangement

Company Overview

Company H1B Sponsorship