[Remote] Operations Associate (Remote)
Note: The job is a remote job and is open to candidates in USA. Luminary Travel is a travel planning company seeking an Operations Associate to support the meticulous planning and execution of client trips. The role involves booking and coordinating travel services, maintaining itinerary and customer information, managing communications and tasks, processing payments, and providing excellent customer service.
Responsibilities
- Accurately book reservations and ensure all service details are collected on behalf of the clients
- Assist with the planning and finalization of client travel itineraries
- Research hotel rates and room options as part of the trip planning process
- Cross check and reconfirm client itineraries with vendors and partners to ensure accuracy prior to trip start date
- Input/update and ensure accuracy of Client Itineraries information entered into Axus (Itinerary Software)
- Input/update and ensure accuracy of information entered into Salesforce
- Answer busy incoming phone calls, emails, and text messages in a professional and timely manner
- Coordinate details of new and existing service reservations
- Update reservations with changes and additions as needed
- Assess what service details are missing and reach out to the Client Service Manager to collect as needed
- Manage and prioritize a lengthy queue of daily/weekly tasks within Salesforce’s task list
- Send daily reminders of upcoming services via email and text to clients and concierge
- Exhibit utmost confidentiality with clients and client information
- Accept and accurately process credit card payments and invoices for services rendered
- Provide excellent customer service to clients
- Other adhoc travel planning projects
Skills
- Bachelor's Degree
- Minimum of two (2) years of work experience
- Exceptional organizational skills with the ability to multitask
- Exceptional listening skills with the ability to quickly identify issues and proactively solve problems
- Tech-savvy and comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps
- Dependable and flexible with work schedule
- Proven ability to work independently with minimal supervision in a fast-paced environment
- A passionate approach to customer service, positive attitude, and strong work ethic
- Professional verbal, and written communication skills using appropriate grammar, terminology, tone, cadence, and pronunciation
- Must be able to work various shifts including irregular shifts, holidays, and weekends
- Must own smartphone
- Multi-lingual
- High level of cultural awareness
- Knowledge of or experience in the Travel Industry
- Experience working in a remote environment
- Knowledge of Salesforce and Axus softwares
Benefits
- Generous Healthcare Benefits for US-based employees
- 401K Offering for US-based employees
- Annual Team Retreat
- Ongoing opportunities for professional development
- Discounted Hotel Rates and Complimentary nights when available on World Travel
- The chance to be part of a growing, driven company with room for advancement!
Company Overview