[Remote] Pharmacy Operations Program Manager

Note: The job is a remote job and is open to candidates in USA. Valeris is a fully integrated life sciences commercialization partner that provides solutions across the healthcare value chain. The Pharmacy Operations Program Manager leads client-facing pharmacy programs, oversees operational execution and performance, manages client governance and reviews, and coordinates cross-functional teams to ensure service-level and quality expectations are met.

Responsibilities

• Supervise and assist the pharmacy operations teams in day-to-day operation of free goods program
• Maintain staffing levels during peak season, normal season and for on-boarding new clients to ensure daily program staffing levels are consistent with daily program needs
• Ensure that quality of work meets or exceeds the PharmaCord expectation in accordance with all regulatory requirements
• Ensure program is staffed sufficiently and executes operations within defined SLA
• Continually seek to improve operational workflows and employee efficiency
• Maintain professional standards during internal and client-facing interactions
• Observe legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary PharmaCord information
• Adhere to appropriate safety and quality assurance practices
• Comply with state and federal laws up to and including State Board of Pharmacy, OSHA, HIPAA, etc
• Assist the Director, Pharmacy and Associate Director, Pharmacy Operations with a variety of operational activities as well as support for internal and external audits
• Assist with current and ad hoc internal and external data requests
• Assume main point of pharmacy contact with assigned client accounts. As the main point of contact within the pharmacy, responsibilities include, but are not limited to; maintaining a good relationship between the client and the pharmacy; serve as an operational contact and SME for the client; attend periodic client calls/meetings to represent the pharmacy; take ownership of tracking KPIs; serve as the conduit between the PharmaCord pharmacy and the PharmaCord operations team to ensure continuity of operations that meets program expectations
• Communicate with internal operational contacts regarding program design, daily operations and best practices. Provide consultative support where issues arise on how obstacles can be overcome to ensure timely shipments
• Provide timely feedback to the company regarding service failures or customer concerns
• Develop, implement and monitor pharmacy training materials
• Assist with team hiring, development and training
• Identify, hire and retain quality associates as needed
• Support the efforts of the pharmacy training resources to on-board, train and retrain new employees
• Assist with team training and re-training to ensure quality and proficiency in their roles
• Provide consistent, timely coaching and development for direct reports in your functional area
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Skills

• 5 years of experience in the health care industry required
• Possess Current, unrestricted KY Pharmacy Technician License
• Previous personnel/team management experience is required
• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
• Ability to handle personal health information with confidentiality
• Commitment to honesty and integrity
• Professionalism and a strong sense of proper business and customer service etiquette
• Clear verbal and written communication skills
• Accountability for results
• Ability to plan and prioritize tasks and strong attention to detail
• Proficient emotional intelligence (ability to recognize emotions and their effects)
• Ability to manage disruptive impulses and handle potentially stressful customer interactions
• Proficient computer skills
• Adaptability to change
• Personal initiative and commitment to team and organizational goals
• Ability to work effectively within a team
• A positive attitude!
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms
• At least 3 years of experience supervising pharmacy and/or delivery operations preferred
• Retail, hospital or high-volume/mail-order pharmacy experience preferred
• Prefer candidates who can type at least 35 words per minute with 97% accuracy
• Although very minimal, flexibility to travel as needed is preferred

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Company Overview