[Remote] Process Intelligence Consultant
Note: The job is a remote job and is open to candidates in USA. Allstate is an insurance company focused on protecting families and their belongings while evolving its products and services to meet customer needs. The Process Intelligence Consultant develops and manages business relationships, leads analytical projects, and delivers data-driven insights for process and task mining. The role drives process improvement, operational dashboard development, root-cause analysis, and translation of business requirements into technical solutions.
Responsibilities
- Identifies and manages enterprise-wide product and process improvement opportunities that improve the customer experience, reduce expenses, and ultimately help to ensure the achievement of long-term profitable growth
- Develops and delivers operational dashboards and/or analyses in Celonis or other process intelligence tools
- Incorporates Industrial Engineering practices and ideologies to facilitate process efficiency and optimization
- Excellent analytical skills to identify process inefficiencies and understand the root causes – always in close collaboration with the customer/AOR and with focus on improving overall customer experience
- Participates in the design of leading-edge approaches and solutions utilizing broad knowledge, best practices and benchmarking. Develops strategic decisions
- Integrates external research, subject matter knowledge, and best practices with industry experience, relevant related disciplines, program/process design principles, and business goals and strategy
- Analyzes ambiguous problems. Breaks down complex information in a systematic and communicable manner
- Develops in-depth ideas and materials, insures understanding of technical matters by non-technical, executive decision makers
- Drives analysis and direction of process improvement engagements
- Improves department outcomes through innovation and expert guidance
- Manages relationships with internal data partners with focus on maintaining data integrity
- Gathers functional AOR requirements and translates them to technical requirements, depending on the solution
Skills
- 3 or more years of related experience
- Experience with process mining tools like Celonis, Minit, UiPath, Software AG, or similar tools preferred
- Basic knowledge of SQL
- Experience delivering operational dashboards and/or analyses using tools such as Power BI, Tableau, Qlik, or similar
- Experience with process mapping tools such as Visio, Blue Works Live, or similar
- Experience conducting a business process improvement engagement
- Professional with strong organization, communication, and administrative skills
- Ability to think conceptually, analytically, and creatively
- Advanced time management skills including ability to handle multiple projects, prioritize, and organize
- Strong oral and business writing skills
- Ability to lead, direct, and utilize project teams effectively
- Ability to establish, manage, and leverage relationships with internal and external partners
- Ability to analyze data and apply it to problem resolution or process improvement
- Proficiency with MS Office Suite
- Strong interest and/or experience in Big Data, Data Mining, and Process Mining
- Understanding of complex data model structures and integration
Benefits
- Fully Remote
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
Company Overview