[Remote] Product Manager - Digital Experience
Note: The job is a remote job and is open to candidates in USA. Zurich Cover-More is a travel insurance and assistance provider. The Product Manager will own the digital experience across its brands, improving web purchasing and self-service while developing customer and partner experiences through AI assistants and agents.
Responsibilities
- Own the digital experience vision, roadmap and backlog across our brands
- Lift conversion on quote and buy through experimentation, funnel analysis and personalization
- Expand self-service after purchase: policy changes, documents, claims lodgment and status
- Define how customers and partners will buy and service our products through AI assistants and agents
- Shape our Model Context Protocol (MCP) servers and agent-facing APIs: what to expose, with which guardrails
- Pilot conversational AI on our own channels, with smooth handoff to our people when it matters
- Align journeys, components and metrics with the Mobile App and Call Center Digital PMs
- Build responsible AI, accessibility, privacy and disclosure into every experience
- Lead the Digital Experience pod with our SI partner: epics, acceptance criteria, sprint reviews and sign-off
Skills
- 8+ years in digital product management or e-commerce, including 4+ years owning customer-facing web transactions
- A track record of moving conversion and self-service numbers through experimentation
- Hands-on experience taking a conversational AI, LLM or AI assistant product to launch
- A practical grasp of how LLMs and agents use tools and APIs, including MCP
- Fluency in analytics, A/B testing, CMS, SEO and accessibility
- Experience aligning roadmaps across several channel teams
- Curiosity about where customer behavior is heading, and the judgment to know what to build now
- Insurance, financial services, travel or e-commerce experience
- An MCP server, agent integration or AI assistant you shipped to real customers
- Partner-embedded experiences with airlines, online travel agents or banks
- Multi-brand or multi-region digital platforms
- SAFe or Scrum Product Owner (CSPO or PSPO) certification
Benefits
- Hybrid approach with 3 days in the office and 2 days working from home; the role can be remote for candidates located in the Central or Eastern Time Zone of the USA.
- Comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
- Regular annual and personal leave benefits.
- Volunteer leave.
- Comprehensive paid parental leave scheme.
- Competitive high-deductible health plan.
- EAP programs.
- Access to health and well-being activities.
- 401(k) program with employer matching.
- Short-term incentive bonus eligibility set at 20%.
- Merit increases.
Company Overview