[Remote] Program Analyst

Note: The job is a remote job and is open to candidates in USA. The Veterans Health Administration's Veterans Crisis Line is a 24/7 suicide prevention and crisis intervention service for Veterans, Service Members, and their families. The Program Analyst supports business intelligence, data mining, statistical analysis, reporting, data warehouse development, surveys, program evaluation, and operational improvement through data-driven studies and recommendations.

Responsibilities

• Serves as business intelligence (BI) and data mining analyst, performs analysis to support data warehouse development, deploys BI and reporting tools, and delivers self-service reporting and analytic solutions
• Prepares quantitative and qualitative analyses and research studies to include a wide array of benefits and health care-related issues. Responsibility includes the selection of statistical techniques, report format, validity of data, and accuracy of results. Interprets, analyzes, and evaluates operations data and results for internal presentations. Also plans the assembly and presentation of findings from assigned studies in graphic, chart, and narrative form, applying appropriate statistical and analytical techniques. Develops procedures and recommends quality improvements in data collection and statistical information systems
• Develops computer-programming applications to automate routine data query and extraction. Provides data processing support for VA surveys, program evaluation, and special studies
• Designs and conducts ad-hoc studies and analyses to provide data for the use of VA officials. Participates in special studies and fact-finding activities to develop required data and information for reporting purposes and prepares administrative reports. Develops recommendations for corrective actions and methods to achieve efficient and effective operations. Applies analytical and evaluative methods and techniques to issues and studies concerning the efficiency and effectiveness of activities or functions related to the VCL Mission, which includes trending for future needs
• Manages documents and historic records. Maintains accuracy and data integrity of databases, spreadsheets, and data warehouses. Defines stakeholder and oversight audit requirements, prepares for, and maintains document and report readiness. Utilizes various software packages, to include Microsoft Word, Access, Excel, PowerPoint, Minitab, SQL, and Visual Basic, to prepare special reports, forms, and correspondence necessary to support VCL functions. Prepares a variety of recurring and special action reports utilizing data from files and records maintained in databases
• Use a comprehensive knowledge of statistical techniques to solve problems. Provide consultation on statistical analysis applications. Plans, executes, analyzes, interprets, and makes final presentation of study results using technical reports and briefings. Prepares and presents briefings and information to management/supervisory official in VCL program areas to ensure comprehensive program coverage and effective interface among VCL functional elements. Identifies, analyzes, and interprets planning guidance into comprehensive briefings on the effective and efficient work processes within the organization, gathers, analyzes, and evaluates complex, factual, historical, and statistical data to independently develop and coordinate concept plans, position papers, event-driven tasks, status reports, and trend data
• Uses large, highly specialized contact management databases to recover statistical information needed for studies and reports. Collects, organizes, analyzes, and interprets highly specialized Veteran data from large databases. Coordinates data form different databases in preparation for integrated analysis and interpretation of highly specialized data
• Coordinates the determination of the scope of surveys, optimum sample sizes, appropriate sampling procedures, and quantification of the reliability of estimates based on samples. Analyzes and presents survey data and other information on customer satisfaction and other characteristics of the Veteran population
• Performs other related duties as assigned

Skills

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
• Selective Placement Factors (SPF) are a prerequisite to an appointment and represent minimum requirements for the position
• Utilizes data analysis, reporting tools, Power BI, SharePoint, and strong ability to utilize data tools to find solutions to complex business or operational problems
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization
• Examples of specialized experience would typically include, but are not limited to: Uses Power BI, Business Objects, SharePoint, Excel and Access to analyze data and develop reports and dashboards
• Analyzes data and trends to evaluate program effectiveness and identify process improvements
• Prepares briefings, fact sheets, reports, and recommendations for leadership
• Maintains databases, spreadsheets, and records to ensure data accuracy and integrity
• Applies analytical methods to evaluate program efficiency, identify trends, and forecast future needs
• Experience using specialized call center software

Benefits

• Compressed/Flexible: Authorized
• Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
• A career with the U.S. government provides employees with a comprehensive benefits package.

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