[Remote] Program Exec, Strategic Accounts
Note: The job is a remote job and is open to candidates in USA. FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. The Program Executive serves as the senior-most delivery leader and primary customer-facing executive for one of FORTNA’s most strategic accounts, responsible for the successful execution of multiple automation programs across various U.S. sites.
Responsibilities
- Serve as the primary point of contact and executive sponsor for a critical, high-demand customer
- Build and maintain trusted relationships with senior customer stakeholders, ensuring alignment on priorities, expectations, and outcomes
- Act as the voice of the customer internally while maintaining appropriate boundaries, accountability, and execution discipline
- Lead regular executive-level communication, including program updates, issue resolution, and performance reviews
- Drive program and account financial performance through disciplined forecasting, margin management, risk mitigation, and change management practices
- Own end-to-end execution of multiple simultaneous automation implementations across geographically dispersed sites
- Coordinate across site leaders, project managers, and functional teams to ensure consistent execution, communication, and performance
- Manage program scope, budget, timelines, risks, and contractual obligations across all workstreams
- Anticipate and proactively address operational and customer challenges in a complex, high-visibility environment
- Ensure successful delivery of solutions including MHE, robotics, WCS/WMS, and integrated software systems
- Provide functional leadership to a matrixed team of project managers, engineers, consultants, and operations leaders across multiple locations
- Set clear priorities, expectations, and accountability across teams while fostering collaboration and alignment
- Mentor and develop team members, ensuring strong leadership capability at the site and project level
- Drive a culture of ownership, urgency, transparency, and continuous improvement
- Align program execution with both customer business objectives and FORTNA strategic goals
- Partner with Sales, Engineering, and Delivery teams to ensure seamless transition from solution design through implementation
- Lead risk mitigation planning and decision-making across complex program dependencies
- Drive value engineering, cost optimization, and performance improvements without compromising quality or outcomes
- Provide thought leadership in supply chain automation and large-scale implementation best practices
Skills
- Demonstrated executive-level program management experience leading large, complex, multi-site initiatives
- Exceptional ability to operate as a customer-facing leader in high-pressure, high-demand environments
- Proven success managing multiple concurrent projects and distributed teams
- Advanced business acumen with strong financial and budget management capabilities across programs
- Expert-level communication skills, including executive presentations and stakeholder management
- Strong problem-solving skills with the ability to navigate ambiguity and drive decisions
- Experience leading matrixed organizations and influencing without direct authority
- Highly proficient in project management tools and Microsoft Office Suite
- Bachelor's or Master's degree (or international equivalent)
- 10+ years of experience in program management, project delivery, or supply chain/automation leadership
- Experience managing large-scale automation, material handling, or supply chain transformation programs preferred
- PMP® certification preferred
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