[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. The Coordinating Center is a nonprofit organization with over 40 years of experience in supporting individuals with complex medical needs and disabilities. The Program Manager will work collaboratively with leadership to ensure efficient operations of the Developmental Disability Administration Program, focusing on quality improvement, training needs, and overall program performance.

Responsibilities

• In conjunction with Program Director, supervise, support, and develop Team Managers and additional coworkers, as appropriate
• Provide orientation and mentoring for Team Managers
• Serve as a resource to staff for problem solving regarding client issues, contract requirements, policies, and procedures, DME/DMS, eligibility; advises, supports, and takes appropriate action
• In conjunction with the Program Director, develop a process for the orientation and mentoring of DDA coworkers
• Continually assess the resources, learning opportunities, and training needed by staff. Communicates those needs to the Director for discussion and implementation of the course of action
• Work collaboratively with the Team Managers with developing and scheduling training utilizing various training modalities and software
• Work collaboratively with other supervisory co-workers to develop policies, processes, and best practices
• Work collaboratively with the Intake team and Team Managers to manage the workflow relative to referrals, closures, acuity, and staffing
• Continually develop and monitors strategies to respond to the changing needs of the program and improve the overall quality of the DDA program
• Assist the Program Director in developing the Scope of Work in response to the RFP
• Support efforts to ensure contract adherence and provide recommendations as appropriate
• Develop, review and monitor required metrics and other quality indicators to improve the quality of program services
• Support the Team Managers with utilizing metrics and indicators to support their teams
• Participate in the development of coworkers to support the delivery of coordinating interventions
• Conduct regularly scheduled regional and team meetings
• Ensure timely completion of all performance evaluations and coaching and counseling sessions
• Troubleshoot staffing issues with Director and Team Manager(s) and takes appropriate action
• Lead by example and implements The Center’s mission/values within the department
• Support outreach, networking and information dissemination about The Coordinating Center programs
• Liaise with various state and local entities as needed
• Coordinate and manages external and internal communications and resources to maintain quality service delivery

Skills

• Bachelor's degree required
• At least 3 years' experience mentoring and supervising coworkers
• At least 5 years' experience in service coordination
• Capable of taking a lead role and comfortable in a changing environment
• Can demonstrate the ability to think analytically, critically, and proven problem-solving ability
• Exposure to statistical data and the application of this data as it applies to program improvement
• Excellent writing, presentation, and public speaking skills
• Ability to manage multiple tasks to meet timelines of programs
• Excellent organizational and communication skills
• Master's degree preferred

Benefits

• Comprehensive and award-winning benefits package
• Medical plans
• FSA/HSA plans
• Dental
• Vision
• Matching 403b
• Short term/long term disability options.
• 11 paid holidays
• A winter break
• Generous PTO accrual
• Providing funds to use for professional development
• Funds for furthering education
• Ongoing conversations about professional development opportunities
• Encourage collaboration within our different councils and committees

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