[Remote] Program Manager II, Implementation
Note: The job is a remote job and is open to candidates in USA. Alkami Technology is the digital sales and service platform provider for U.S. banks and credit unions. The Program Manager II leads new logo implementation programs, ensuring customers achieve success with Alkami’s digital banking platform by managing complex client portfolios and fostering trusted relationships.
Responsibilities
- Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment
- Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio
- Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction
- Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle
- Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes
- Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through 'Path to Green' plans
- Communicate program status and issues by preparing reports and presentations for customers and stakeholders
- Mentor team members by sharing expertise and best practices
- Collaborate with Product and Engineering to resolve client feature requests and technical issues
- Identify improvements to methodology and implementation processes to enhance customer experience
Skills
- Proven ability to manage complex program portfolios independently
- Expertise in program scheduling, risk tracking, and issue resolution
- Strong communication, facilitation, and client relationship management skills
- Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence)
- Ability to interpret risks, resolve issues, and align outcomes with client goals
- 5-7 years in program/project management in SaaS or financial services
- Knowledge of SaaS implementation practices and financial services is preferred
- Professional certifications (PMP, PgMP, or equivalent) are desirable
- Experience with AI and automation tooling
Benefits
- Remote-first environment
- Unlimited paid time off
- 401(k) with employer match
Company Overview