[Remote] Program Manager, Palliative Operations
Note: The job is a remote job and is open to candidates in USA. AccentCare provides healthcare services focused on patient care and support. The Program Manager, Managed Care Palliative Operations oversees the operational execution, implementation, growth, and performance management of palliative care managed care contracts, partnering with clinical teams, payers, and operations to meet contractual and performance requirements. The role also manages workflows, staff oversight, payer coordination, and performance improvement initiatives.
Responsibilities
- Oversee daily operations of managed care organizations (MCOs) programs
- Provide oversight to palliative support staff which could include MA, LVN/LPN or admin support
- Ensure consistent implementation of workflows, policies, and operational standards
- Identify operational gaps and develop action plans for performance improvement
- Serve as a liaison between internal teams, managed care organizations, and other payer sources
- Support payer meetings, operational reviews, and strategic initiatives
- Monitor PMPM managed care contracts, SLAs and KPIs
Skills
- Bachelor's degree required (Healthcare Administration, Business Administration, Nursing, Public Health, or related field)
- Minimum 3+ years of healthcare operations or managed care experience required
- Experience with PMPM or value-based programs required
- Palliative or hospice experience, preferred
Benefits
- Medical, dental and vision coverage
- Paid time off and paid holidays
- Professional development opportunities
- Company-matching 401(k)
- Flexible spending and health savings accounts
- Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
- Programs to celebrate achievements, milestones and fellow employees
- Company store credit for your first AccentCare-branded scrubs for patient-facing employees
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