[Remote] Project Manager - Client Onboarding

Note: The job is a remote job and is open to candidates in USA. CrelioHealth builds cloud-based laboratory information systems that support diagnostic lab workflows. The Project Manager, Client Onboarding will lead software implementations for US healthcare clients from kickoff through go-live, coordinating teams, configuring workflows, training lab staff, managing change, and identifying expansion opportunities.

Responsibilities

• Lead onboarding projects for new US clients — single-site labs through multi-location networks — from kickoff through go-live and handover to support
• Build and run the implementation plan: scope, milestones, data migration, instrument interfaces, integrations (EHR/EMR, billing, HL7/FHIR), user setup, and validation
• Coordinate internal teams (product, engineering, support) and client stakeholders (lab directors, pathologists, techs, front-desk, billing, IT) to keep every go-live on schedule
• Travel to client sites for kickoffs, go-lives, and training — roughly 25–40% of your time, varying with the project calendar
• Train lab staff on real workflows — accessioning, worklists, QC, reporting, patient portal — and adapt the training to how each lab actually operates
• Anticipate and manage change resistance: a lab switching its LIS is changing how everyone works, and you will guide them through it
• Track onboarding health (time-to-go-live, adoption, early ticket volume) and report status honestly to clients and leadership
• Present and demo CrelioHealth confidently — to the client team that signed, and to the wider staff who did not choose it but must love it
• Identify expansion opportunities during onboarding (additional modules, locations, or referrals) and hand them to the growth team — with incentives for you when they close
• Feed what you learn on the ground back into product and our onboarding playbook, which you will help write

Skills

• 4–7 years of project management experience , with at least 2 years implementing or onboarding software for external clients
• Healthcare experience is required ; hands-on time in a clinical laboratory or laboratory environment is strongly preferred — as a lab tech, lab manager, LIS analyst, or implementer of lab systems (LIS/LIMS, EHR, RCM)
• Fluency with lab operations concepts: specimen lifecycle, accessioning, QC/QA, instrument interfacing, CLIA/CAP context, HIPAA, and result reporting
• Excellent presenter and communicator — comfortable running a room of skeptical clinicians, and equally comfortable on a video call with a solo lab owner
• Structured and self-managing: you can run multiple concurrent onboardings remotely without anyone chasing you
• Willingness to travel to client sites across the US; valid driver's license and authorization to work in the United States
• Hands-on time in a clinical laboratory or laboratory environment is strongly preferred — as a lab tech, lab manager, LIS analyst, or implementer of lab systems (LIS/LIMS, EHR, RCM)
• Direct experience with an LIS/LIMS migration or go-live (any vendor)
• Familiarity with HL7v2 / FHIR interfaces, lab billing/RCM basics, or instrument middleware
• Experience in customer success, solutions consulting, or pre-sales — anywhere you have had to win people over, not just manage tasks
• PMP, CAPM, or Lean Six Sigma is welcome but not required — we care more about go-lives you have shipped than certificates you hold
• Comfort using modern AI tools to work faster (drafting plans, summarizing calls, preparing training material) — with the judgment to know what still needs a human

Benefits

• Performance incentives, including incentives on expansion or referral opportunities you help close
• Health coverage
• PTO
• Fully remote work arrangement

Company Overview