[Remote] Senior IT Program Manager

Note: The job is a remote job and is open to candidates in USA. GDIT is a global technology and professional services company delivering technology solutions and mission services across government, defense, and intelligence organizations. The Senior IT Program Manager will lead complex CMS initiatives involving Affordable Care Act and No Surprises Act capabilities, oversee cross-functional teams and contract performance, and manage technical delivery, governance, data strategy, cloud platforms, and modernization efforts.

Responsibilities

• Serve as the Government’s single focal point for the IT design, implementation and coordination, acting as the primary technical liaison across CMS/CCIIO and contractor leadership
• Hold responsibility, accountability, and authority for directing and managing GDIT’s contract performance, including exceeding SLAs, KPIs, and CPARs outcomes
• Provide leadership, supervision, and guidance for all personnel, inclusive of subcontractors/teaming partners
• Lead multiple concurrent projects and releases; manage scope, schedule, resource allocation, risk, and delivery quality across geographically dispersed teams that operate independently but must also operate cohesively
• Oversee schedule management, including coordinate between technical and operational teams, ensuring communication moves seamlessly across scrum and operational teams and to the customer
• Structure operational workflows; establish governance mechanisms and continuous improvement initiatives based on Agile best practices
• Develop and deliver strategy documents, vision papers, technology analyses, and executive briefings; translate policy direction into actionable delivery plans
• Facilitate data strategy and governance (e.g., IDR and ACA operations), ensuring data security, reliability, availability, and integrity
• Integrate program management discipline with technical oversight across cloud and enterprise platforms (e.g., AWS, Salesforce); drive incident/problem/change management effectiveness
• Design and implement KPI dashboards and reporting that provide transparency to performance, service levels, and backlog reduction
• Prepare Level of Effort (LOE) estimates for change requests and lead impact analyses
• Champion automation, efficiency, and modernization—including AI/ML-enabled optimization to improve forecasting, anomaly detection, and operational decision-making

Skills

• ACA Compliance, Leadership, NSA, Program Management
• 8 + years of related experience
• Bachelor's degree and 8+ years of IT program/project management, including leadership of large-scale government or enterprise programs with distributed teams
• 8+ years of experience managing CMS programs and/or projects, including experience with CMS/CCIIO, Affordable Care Act (ACA) operations and/or No Surprises Act (NSA)
• Managerial experience in a mission-critical technical environment with a significant number of direct staff
• Proven skills in problem resolution, manpower utilization, and employee relations
• Experience organizing, directing, and managing teams and functions involving complex, inter-related activities implementing new or evolving policy
• Experience managing the client interface at senior levels of an organization
• Demonstrated Agile experience across the full development lifecycle; proficiency with Atlassian JIRA and Confluence
• Ability to communicate complex technical information in clear, executive-friendly terms; strong presentation and briefing skills
• Experience with cloud/platform operations (e.g., AWS, Salesforce) and data governance in support of ACA operations
• Strong analytical skills; experience creating schedules and timelines, tracking deliverables and metrics, and producing dashboards and insights
• Proficiency with Microsoft Office, including Project or comparable tool
• Candidate must have lived in the United States at least three (3) out of the last five (5) years
• Candidate must be willing and able to obtain a Public Trust clearance
• Active PMP and/or Scrum/Agile/SAFe certification(s)
• Cloud certifications, including Salesforce, and/or hands-on experience with AWS and/or Salesforce
• Experience supporting Salesforce services and development; knowledge of Salesforce data management
• Experience leading organizational adoption of AI/ML technologies for operational modernization
• Experience supervising, mentoring, and developing teams through modernization and migration initiatives (e.g., legacy to cloud)

Benefits

• AI-powered career tool that identifies career steps and learning opportunities
• An internal mobility team focused on helping you achieve your career goals
• Comprehensive benefits and wellness packages
• 401K with company match
• Paid time off
• Award-winning culture of innovation and a military-friendly workplace
• Remote work arrangement
• Medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre-tax and post-tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Vacation leave
• Sick leave
• Personal time off
• Paid holidays
• Paid parental leave
• Military leave
• Bereavement leave
• Jury duty leave
• Typically 15 days of paid leave per calendar year for vacations, personal business, and illness
• An additional 10 paid holidays per year
• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
• Short-term disability benefits
• Long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance

Company Overview