[Remote] Senior Program Manager

Note: The job is a remote job and is open to candidates in USA. Provenir is the unified Decision Intelligence Platform that gives enterprises full control over end-to-end customer decisioning. They are seeking a Senior Program Manager to lead high-complexity software implementations for tier-one banks and financial institutions, ensuring successful delivery and managing relationships with executive stakeholders.

Responsibilities

• Lead flagship engagements — run one or more senior client engagements simultaneously, including complex, multi-workstream implementations for tier-one banks and financial institutions
• Deliver, predictably — own consistent, successful delivery, ensuring scope, requirements, staffing, and budget are well defined at every stage of the project lifecycle
• Be the trusted advisor — act as the primary escalation point for executive and C-level client stakeholders, managing expectations and building durable relationships
• Orchestrate global teams — manage resources across internal teams, clients, and third-party vendors, including cross-regional and cross-functional teams
• Keep the record straight — create and maintain documentation for key decisions, action items, issues, and risks
• Shape the solution — document detailed requirements for enhancements and new features, partnering with Architects and Consultants on solution design
• Drive quality — organize and lead user acceptance testing (UAT) with the right stakeholders
• Manage risk like a pro — identify and manage project risk, including regulatory and compliance considerations specific to banking and financial services
• Communicate relentlessly — proactively report project and program status to internal and external stakeholders at every level, including senior leadership, and resolve functional and technical questions as they arise
• Grow the team — mentor and coach Project Managers and Consultants, supporting their development and performance
• Grow the business — ensure client satisfaction, and identify and progress future opportunities
• Own the commercials — lead the creation, accuracy, and lifecycle of Statements of Work (SOWs) — scoping, effort/cost estimation, change orders, and renewals — in partnership with Sales, Delivery leadership, and Legal

Skills

• 8+ years in Project Management, with a demonstrated track record delivering large-scale, complex software implementations for tier-one banks or other major financial institutions
• Bachelor's Degree in Computer Science, Business, or a related field (or equivalent experience)
• PMP, PRINCE2, or equivalent certification required
• Proven experience managing enterprise software implementations for tier-one banks, large financial institutions, or other highly regulated enterprises
• Deep knowledge of the SDLC and multiple implementation methodologies (Waterfall, Agile, Iterative)
• Excellent written and verbal communication; comfortable presenting to and influencing C-level and executive stakeholders
• Strong organizational, problem-solving, and leadership skills — able to lead, motivate, and develop a team to hit their milestones
• Proven experience managing technology projects and programs from initiation through production launch and ongoing support
• Effective management of scope, schedule, cost, risk, quality, customer satisfaction, and senior-level client relationships
• Working knowledge of regulatory, compliance, and risk considerations relevant to banking and financial services technology
• Excellent knowledge of MS Office (Excel, Word, Outlook, PowerPoint), MS Project, and Visio
• Ability to prioritize, decide under ambiguity, and meet tight deadlines in a fast-paced, high-stakes environment
• Excellent multi-tasking skills across several large, distinct projects or programs simultaneously
• Strong appreciation of a range of technologies, including databases, and their implementation in a business environment
• Expert knowledge of systems analysis, business analysis, requirements gathering, and project management techniques — with a proven record of applying them to complex business problems
• Demonstrated experience owning or co-authoring SOWs, change orders, and scope/estimation documentation for enterprise engagements
• Professional fluency in Spanish and/or Portuguese would be a nice-to-have since there will be some cross-collaboration across teams
• Experience managing implementations from the vendor/consulting side strongly preferred

Benefits

• Comprehensive health and wellness plans
• Paid time off
• Company holidays
• Flexible and remote-friendly opportunities
• Maternity/paternity leave

Company Overview

Company H1B Sponsorship