[Remote] Technical Solutions Analyst
Note: The job is a remote job and is open to candidates in USA. Zayo provides mission-critical bandwidth and communications infrastructure solutions to companies across North America and Europe. The Technical Solutions Analyst supports the Solution Architecture Organization by assisting with technical documentation, network design, proposal responses, sales presentations, and transactional and custom solution sales cycles.
Responsibilities
- Assist the Solution Architecture Org driving sales through operational support
- Utilize GIS-based systems, previous solution designs, Zayo product knowledge, and specific requirements to qualify and support unique customer requests
- Assist in the preparation of proposal responses and cost-effective solution designs
- Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems
- Assist Solution Engineering org with gathering, organizing, analyzing, and presenting applicable technical and financial information for internal and external stakeholders
- Assist Solution Engineers as they design solutions that support current and future customer business applications
- In addition to learning all required network engineering material, the Technical Solutions Analyst will be expected to stay up-to-date with general industry and technological developments
- Adhere to and communicate timeline expectations for project completion
- Provide regular project updates to internal customers (sales, engineering, technical operations)
- Adhere to all company standards and overall business professionalism
- Demonstrate regular, consistent, and punctual attendance
- Perform other duties as assigned
- Must be available to work during Mountain Time business hours, regardless of geographic location
Skills
- Recommended to have at least two years experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO)
- Excellent project management skills
- Excellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable terms
- Consistent focus on results and goal achievement
- Proficiency in Microsoft Word and Excel
- Strong teamwork skills
- Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment
- Must be available to work during Mountain Time business hours, regardless of geographic location
- Bachelor's degree in Telecommunications, Engineering, Economics, General Business, and or related field of study
- Salesforce, Google Earth, ESRI, MyWorld/GE Smallworld
- Network design (emphasis on fiber, Layer 1, 2, and 3)
- MAN technologies and structures (including DS-x, OC-x, WDM, and Ethernet)
- Internet technologies, functionality, and services
- Networking protocols (emphasis on Layers 1, 2, and 3)
- Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN)
- High-level understanding of Fiber Optic network design and implementation
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
- The position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
- Non-sales roles may be eligible to participate in a discretionary annual incentive plan.
Company Overview
Company H1B Sponsorship